Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) Plan
Job Description
Terranea Resort is a premier luxury resort located on the coastline of California, renowned for its breathtaking ocean views, exceptional guest services, and a diverse range of premium amenities that cater to both leisure and business travelers. The resort offers a unique blend of natural beauty and sophisticated comfort, creating a memorable experience for guests seeking relaxation, fine dining, and outdoor activities. As a highly respected destination, Terranea Resort prides itself on its commitment to excellence, sustainability, and community engagement, making it a preferred choice for vacationers and event planners alike.
The Food & Beverage Manager role at Terra... Show More
The Food & Beverage Manager role at Terra... Show More
Job Requirements
- Valid driver’s license and meet company driving standards
- ability to read, write and speak english
- positive example for staff
- able to work well under pressure
- able to accurately follow instructions, both verbally and written
- able to work in a fast paced environment
- ability to maintain professionalism at all times
- excellent communication skills
- ability to work a flexible schedule that may include evenings, weekends and holidays
- must have a passion for guest service
- ability to handle stressful situations calmly and effectively
- ability to coach and counsel staff proactively
Job Qualifications
- High school diploma or equivalent
- two or four year degree in field of choice preferred
- at least three years supervisory food and beverage experience
- prior four or five star experience preferred
- must possess valid food handler’s card
- excellent leadership skills
- highly detail orientated
- excellent computer skills
- strong working knowledge of microsoft office programs
- excellent listening skills
- possesses excellent communication skills
- professional in appearance and demeanor
- ensures a teamwork environment
- ability to work a flexible schedule including evenings, weekends and holidays
- ability to deal effectively and interact well with guests and associates
- ability to resolve problems/conflicts in a diplomatic and tactful manner
- passion for creating an exceptional experience for all guests
Job Duties
- Maintains a commitment to customer service and guest satisfaction
- leads and supervises the outlets team
- prepares forecasts and reports and assists in the development of the food and beverage budget
- ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
- takes initiative to develop and execute new promotions, events, etc
- conducts monthly staff meetings to include ongoing training and safety classes
- responsible for daily report input and log book entries
- works with culinary to develop new food menus responsive to the local market
- enforces high standards of hygiene and sanitation within the outlets
- tracks payroll and revenue daily
- ensures the security of monies, credit and financial transactions
- establishes par levels for supplies and equipment
- supervises the performance, attendance, attitudes, appearance and conduct of team
- manages timely completion of performance appraisals
- monitors time punches in timesaver, ensuring accurate payroll for all associates
- monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
- develops and implements controls for expense management
- implements strategies to continually improve revenues
- assists with the development, training and inspiration of outlets staff for promotion
- provides prompt follow-up to all guest concerns
- assists the director of food and beverage with the design and implementation of training programs
- empowers team to exceed service standards
- instills a calm, organized approach in all stressful situations
- works with hr to recruit and hire staff
- completes all proper new hire and termination paperwork
- orders all necessary office supplies and ensures proper stocking levels
- maintains a safe and pleasant work environment
- ensures cleanliness of outlets’ storage rooms
- promotes high associate morale
- recommends discipline and/or termination when appropriate of team members
- takes a proactive approach to coaching and counseling
- attends appropriate resort, division and department meetings
- resolves guest issues promptly and with great care and effectiveness
- maintains a strong knowledge of hospitality trends, especially food and beverage
- provides general resort information for guests
- utilizes labor management tools to schedule and control labor costs
- offers warm and sincere welcome/farewell for all guests of terranea resort including use of guest name and good eye contact with each guest
- maintains an up to date working knowledge of all resort amenities as well as any special events
- interacts with resort staff in a professional manner, assisting other departments with necessary information
- up sells other resort services and amenities to guests
- always maintains a professional demeanor and attitude
- communicates all pertinent information to the outlets team
- maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). reports all safety incidents to on-duty supervisor
- ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
- follows through on lost and found procedures. no articles shall be removed from occupied rooms. absolute respect for guest property should always be exercised
- maintains a professional appearance. follows all terranea resort dress code standards
- remains alert, courteous and helpful to the guests and colleagues at all time
- performs other duties as assigned
- works as mod as assigned
- assists in other f&b venues as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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