Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) Plan
Job Description
Terranea Resort is a luxurious oceanfront resort located in Rancho Palos Verdes, California, known for offering exceptional guest experiences through its beautiful settings, expansive amenities, and impeccable service. As a premier destination, Terranea Resort blends the natural beauty of the California coastline with a high standard of hospitality, making it a sought-after location for travelers seeking relaxation and elegance. The resort features multiple food and beverage outlets, including fine dining restaurants, casual eateries, bars, and cafes, all designed to provide guests with a variety of culinary experiences that highlight local flavors and innovative menus. The resort is committed to maintaining... Show More
Job Requirements
- must have valid driver's license and meet company driving standards
- must be able to read, write and speak English
- must be highly detailed orientated
- must be able to accurately follow instructions both verbally and written
- must be able to work in a fast paced environment
- must possess excellent listening skills
- must always ensure a teamwork environment
- must have ability to work a flexible schedule that may include evenings, weekends and holidays
- must be professional in appearance and demeanor
Job Qualifications
- high school diploma or equivalent
- two or four year degree in field of choice preferred
- at least three years supervisory food and beverage experience
- prior four or five star experience preferred
- must possess valid Food Handler's card
- excellent leadership skills
- positive example for staff
- ability to work well under pressure
- excellent computer skills
- strong working knowledge of Microsoft Office programs
- excellent listening skills
- excellent communication skills
- professional in appearance and demeanor
- teamwork oriented
- ability to work flexible schedule including evenings, weekends and holidays
- ability to deal effectively and interact well with guests and associates
- ability to resolve problems and conflicts in a diplomatic and tactful manner
- passion for creating exceptional guest experiences
Job Duties
- maintains a commitment to customer service and guest satisfaction
- leads and supervises the outlets team
- prepares forecasts and reports and assists in the development of the food & beverage budget
- ensures physical atmosphere and cleanliness of the restaurant including inspecting tabletops and side stations
- takes initiative to develop and execute new promotions and events
- conducts monthly staff meetings including ongoing training and safety classes
- responsible for daily report input and log book entries
- works with culinary to develop new food menus responsive to the local market
- enforces high standards of hygiene and sanitation within the outlets
- tracks payroll and revenue daily
- ensures the security of monies, credit and financial transactions
- establishes par levels for supplies and equipment
- supervises the performance, attendance, attitudes, appearance and conduct of team
- manages timely completion of performance appraisals
- monitors time punches in Timesaver ensuring accurate payroll for all associates
- monitors and maintains the outlets systems and equipment to ensure optimum performance
- develops and implements controls for expense management
- implements strategies to continually improve revenues
- assists with the development, training and inspiration of outlets staff for promotion
- provides prompt follow-up to all guest concerns
- assists the Director of Food & Beverage with the design and implementation of training programs
- empowers team to exceed service standards
- instills a calm, organized approach in all stressful situations
- works with HR to recruit and hire staff
- completes all proper new hire and termination paperwork
- orders all necessary office supplies and ensures proper stocking levels
- maintains a safe and pleasant work environment
- ensures cleanliness of outlets storage rooms
- promotes high associate morale
- recommends discipline and termination when appropriate of team members
- takes a proactive approach to coaching and counseling
- attends resort, division and department meetings
- resolves guest issues promptly and with care and effectiveness
- maintains a strong knowledge of hospitality trends especially food & beverage
- provides general resort information for guests
- utilizes labor management tools to schedule and control labor costs
- offers warm and sincere welcome and farewell for all guests including use of guest name and eye contact
- maintains up to date knowledge of all resort amenities and special events
- interacts with resort staff in a professional manner assisting other departments
- up sells other resort services and amenities to guests
- always maintains professional demeanor and attitude
- communicates all pertinent information to the outlets team
- maintains constant awareness of safety issues and reports all incidents
- ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
- follows through on lost and found procedures with respect for guest property
- maintains professional appearance and follows dress code standards
- remains alert, courteous and helpful to guests and colleagues at all times
- performs other duties as assigned
- works as MOD as assigned
- assists in other F&B venues as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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