Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) Plan
Job Description
Terranea Resort is a prestigious, luxury resort located along the stunning Southern California coastline. Renowned for its breathtaking ocean views, exceptional guest services, and commitment to excellence, Terranea Resort offers an unforgettable experience for visitors seeking relaxation, luxury, and adventure all in one destination. The resort features a variety of premium amenities including multiple fine dining outlets, a full-service spa, championship golf course, and event venues for weddings, corporate functions, and special occasions. Dedicated to maintaining an atmosphere of warmth and hospitality, Terranea Resort strives to be both the Destination and Employer of Choice for guests and employees alike.
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Job Requirements
- must have valid driver’s license and meet company driving standards
- must be able to read write and speak English
- must have excellent leadership skills
- must be a positive example for staff
- must be able to work well under pressure
- must be able to accurately follow instructions both verbally and written
- must be highly detail orientated
- must have excellent computer skills
- must have strong working knowledge of Microsoft Office programs
- must be able to work in a fast paced environment
- must have excellent listening skills
- must possess excellent communication skills
- must be professional in appearance and demeanor
- must always ensure a teamwork environment
- ability to work a flexible schedule that may include evenings weekends and holidays
- must have the ability to deal effectively and interact well with guests and associates
- must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
- must have a passion for creating an exceptional experience for all guests
Job Qualifications
- high school diploma or equivalent
- two or four year degree preferred
- at least three years supervisory food and beverage experience
- prior four or five star experience preferred
- valid Food Handler’s card
- excellent leadership skills
- positive example for staff
- ability to work well under pressure
- ability to accurately follow instructions verbally and written
- highly detail oriented
- excellent computer skills
- strong working knowledge of Microsoft Office
- ability to work in a fast paced environment
- excellent listening skills
- excellent communication skills
- professional appearance and demeanor
- ensures teamwork environment
- ability to work flexible schedule including evenings weekends and holidays
- ability to deal effectively and interact well with guests and associates
- conflict resolution skills
- passion for creating exceptional guest experiences
Job Duties
- maintains a commitment to customer service and guest satisfaction
- leads and supervises the outlets team
- prepares forecasts and reports and assists in the development of the food & beverage budget
- ensures physical atmosphere and cleanliness of the restaurant including inspecting tabletops and side stations
- takes initiative to develop and execute new promotions and events
- conducts monthly staff meetings including ongoing training and safety classes
- responsible for daily report input and log book entries
- works with culinary to develop new food menus responsive of the local market
- enforces high standards of hygiene and sanitation within the outlets
- tracks payroll and revenue daily
- ensures the security of monies credit and financial transactions
- establishes par levels for supplies and equipment
- supervises the performance attendance attitudes appearance and conduct of team
- manages timely completion of performance appraisals
- monitors time punches in Timesaver ensuring accurate payroll for all associates
- monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
- develops and implements controls for expense management
- implements strategies to continually improve revenues
- assists with the development training and inspiration of outlets staff for promotion
- provides prompt follow-up to all guest concerns
- assists the Director of Food & Beverage with the design and implementation of training programs
- empowers team to exceed service standards
- instills a calm organized approach in all stressful situations
- works with HR to recruit and hire staff
- completes all proper new hire and termination paperwork
- orders all necessary office supplies and ensures proper stocking levels
- maintains a safe and pleasant work environment
- ensures cleanliness of outlets’ storage rooms
- promotes high associate morale
- recommends discipline and/or termination when appropriate of team members
- takes a proactive approach to coaching and counseling
- attends appropriate resort division and department meetings
- resolves guest issues promptly and with great care and effectiveness
- maintains a strong knowledge of hospitality trends especially food & beverage
- provides general resort information for guests
- utilizes labor management tools to schedule and control labor costs
- offers warm and sincere welcome/farewell for all guests including use of guest name and good eye contact
- maintains an up to date working knowledge of all resort amenities and special events
- interacts with resort staff in a professional manner assisting other departments
- up sells other resort services and amenities to guests
- always maintains a professional demeanor and attitude
- communicates all pertinent information to the outlets team
- maintains constant awareness of safety issues and reports all safety incidents
- ensures proper handling cleaning and sanitation of equipment china glass and silver
- follows through on lost and found procedures respecting guest property
- maintains professional appearance and follows dress code standards
- remains alert courteous and helpful to guests and colleagues
- performs other duties as assigned
- works as MOD when assigned
- assists in other food & beverage venues as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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