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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401(k)
Tuition Assistance
Job Description
Conveniently located just off world-famous International Drive in Orlando, Florida, the dual-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. The resort boasts a vibrant, dynamic atmosphere that combines comfort, luxury, and excitement, creating unforgettable vacation memories for families, couples, and travelers of all kinds. As part of Westgate Resorts, a company recognized by U.S. News as one of the Best Companies to Work For, Westgate Palace Resort values a culture of excellence, innovation, and growth supporting its... Show More
Job Requirements
- High school diploma or general education degree GED
- 3-5 years related experience and/or training or equivalent combination of education and experience
- Must be able to regularly lift and/or move up to 50 pounds
- Required to pass a background check
- Required to pass a drug test
- Must prove eligibility to work in the United States
- Westgate Resorts is a smoke and tobacco-free workplace
- Must embody core values of integrity, passion, and strong work ethic
Job Qualifications
- High school diploma or general education degree GED
- 3-5 years related experience and/or training or equivalent combination of education and experience
- Proven leadership and supervisory skills in a restaurant or hospitality setting
- Strong knowledge of food safety regulations and cash handling procedures
- Excellent communication and interpersonal skills
- Ability to develop and implement training programs
- Experience with inventory management and budgeting
- Commitment to providing exceptional customer service
- Ability to pass a background check and drug test
- Authorized to work in the United States
Job Duties
- Maintain up-to-date standard operating procedural manuals covering service standards, cash handling, menu item preparation, safety and security, purchasing, ordering, receiving, stocking, requisitioning, and internal audit policies
- Train supervisory staff to ensure adherence to standards and maintain consistency in operations
- Develop and implement staff training programs and sales incentive initiatives to drive sales growth, achieve budgeted check averages, and increase profits
- Conduct formal performance evaluations for all restaurant staff to assess performance and identify areas for improvement
- Provide excellent service to owners and guests, ensuring a positive dining experience
- Prepare and adjust work schedules for the entire staff to ensure adequate coverage and meet customer service standards within budgetary guidelines
- Organize regular training classes and meetings for all staff members to enhance skills and knowledge
- Enforce disciplinary actions for individual staff members in accordance with company guidelines
- Lead the selection, interviewing, orientation, and training of new hires in accordance with company policies
- Develop and implement ongoing staff training programs to ensure compliance with State Health Regulations
- Prepare weekly revenue forecasts and staff work schedules within established staffing guidelines
- Operate outlets within budgeted guidelines, ensuring efficient use of resources
- Maintain par stock levels for each outlet per department procedure to ensure adequate inventory
- Administer liquor/beverage requisitions per department procedure, maintaining inventory control
- Ensure adherence to beverage controls per company and department policies
- Directly supervise team members at the location, ensuring smooth operations
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Train, coach, and mentor team members to maintain high performance standards
- Plan, assign, and direct work to ensure efficient workflow
- Assist in appraising performance and rewarding team members for their contributions
- Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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