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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
medical, dental, & vision insurance
health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Unlimited paid time off
Eligible to participate in the Company’s 401(k) program with employer matching
Employee assistance program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program
Up to $1,000 per referral
Job Description
The Ben is a distinguished luxury hospitality establishment located in the heart of West Palm Beach, offering stunning views of the Intracoastal Waterway. This upscale hotel is renowned for its intentional luxury, where every detail is thoughtfully designed and executed to create an elevated guest experience. At The Ben, hospitality is an art form—combining style with substance, confidence with refinement, and creating an atmosphere that is unapologetically distinctive. The Ben attracts professionals who value presence, excellence, and a culture that is bold yet elegant. This environment encourages its team members not just to work in luxury but to actively participate... Show More
Job Requirements
- More than two years of post high school education
- One to two years of employment in a related position
- Excellent oral communication skills
- Ability to read and implement policies and procedures
- Knowledge of food safety and chemicals/agents
- Physical ability to lift 20-40 lbs
- Ability to stand and move continuously during shifts
- Capability to bend and perform physical tasks as needed
- Willingness to work in warm environments and inside the facility 95 percent of the shift
Job Qualifications
- Education/Formal Training
- More than two years of post high school education
- One to two years of employment in a related position with this company or other organization(s)
- Must have knowledge of food safety and chemicals/agents for training purposes
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules
- Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs
- Bending to pick up dropped items as needed
- No driving required
Job Duties
- Plan and manage the Restaurant, Room Service, Bar, and catering in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals
- Position is responsible for the short term planning and managing the operations of the Restaurant, Room Service, Bar and catering
- Recommends promotional ideas and procedural changes
- Prepares forecasts, implements, monitors and controls the budgets for the various outlets
- Manage the human resources within the department
- Direct and oversee recruitment and development of employees
- hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate
- Develop, recommend, implement and manage the department's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations
- Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs
- to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest
- Market the Food and Beverage outlets
- develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives
- Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
- All other duties as assigned, requested or deemed necessary by management
- Eleven to thirty associates
- Excellent comprehension for assisting with guest and associate matters
- Interpreting instructions from customers, associates, and managers
- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies
- Excellent comprehension required to read and implement policies and procedures
- writing schedules and reading forecast and SOPs
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Bend to assist in serving food or getting supplies
- No kneeling required
- Mobility -95% of shift covering all areas of outlets supervising
- Continuous standing to assist at hostess station -minimal stationary standing
- Climbing stairs -varies by location
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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