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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Job Description
HHM Hotels is a renowned hospitality group committed to delivering exceptional guest experiences through superior service and quality management. As an equal-opportunity employer, HHM Hotels fosters a diverse and inclusive work environment, ensuring that all individuals are respected and valued regardless of race, color, gender, sexual orientation, or any other protected status. The company has built its reputation on core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide its staff in delivering excellent service and maintaining operational standards. HHM Hotels operates multiple properties, focusing on creating memorable stays for... Show More
Job Requirements
- Prior management experience in restaurants
- Ability to communicate effectively with guests and associates verbally and in writing
- Willingness to work varied shifts, including holidays and weekends
- Physical ability to lift up to 50 pounds, bend, stoop, kneel, or crouch
- Adherence to OSHA and MSDS safety standards
- Commitment to providing high-quality food and beverage service
- Must follow all regulations related to serving alcoholic beverages
Job Qualifications
- Prior management experience in restaurants required
- Requires ability to navigate throughout the restaurant and kitchen, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching
- Ability to effectively communicate with guests and associates verbally and in writing
Job Duties
- Effectively lead and manage the staff and operations of the food and beverage department, ensuring the delivery of superior food and beverage menu items and services that will provide guests with a memorable experience
- Take ownerships of the financial aspects of operations pertaining to the role, while creating a work environment consistent with our values
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Monitor product quality and guest satisfaction in food and beverage outlets, ensuring food quality is consistent, appealing, and prepared according to recipe and to guest specifications
- Ensure the restaurant complies with sanitation and safety standards for guests and associates
- Visually inspect and take action to ensure the appearance of facilities is appealing and attractive to guests
- Effectively deal with internal and external customers with a high level of patience, tact and diplomacy
- Ensure all equipment is in working order
- Participate in marketing efforts of the restaurants as directed
- Interact with guests to obtain feedback on quality of service and food in outlet
- Document inventory, forecast usage and monitor supply so restaurants are adequately stocked with linen, glassware, silverware, china, condiments, in order to provide service
- Abide by all regulations and requirements pertaining to serving alcoholic beverages
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
- Work schedule varies and may include working varied shifts, holidays and weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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