Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Meal Allowances
Job Description
Thompson Hotels is a global luxury lifestyle hospitality brand that delivers exceptional experiences characterized by thoughtful design, local inspirations, and superior service standards. Known for its chic and sophisticated atmosphere, Thompson Hotels prides itself on creating unique environments where guests can indulge in the finest culinary offerings and impeccable service. The brand emphasizes a culture of creativity, high energy, and authenticity, ensuring that every guest’s stay is memorable and exceeds expectations. Thompson's commitment to excellence extends not only to guests but also to its team members, who are encouraged to foster a collaborative and positive workplace culture. Team members at... Show More
Job Requirements
- Must be courteous and gracious while maintaining a professional demeanor
- Strong communication and teamwork skills
- Ability to uphold high hospitality and service standards
- Skilled in creating and implementing training programs
- Experience managing food and beverage operations
- Proficient in inventory, ordering, and cost control
- Capable of handling guest complaints effectively
- Knowledgeable about health and safety regulations
- Experience in employee supervision and performance management
- Willingness to participate in financial and operational decision-making
- Ability to adhere to company policies and procedures
Job Qualifications
- Experience in a leadership role within hotel restaurants
- Exposure to large volume restaurant operations preferred
- Knowledge of health and sanitation practices
- Working knowledge of wine, spirits, and beers
- Understanding of culinary terms and seasonality
Job Duties
- Be courteous and gracious by maintaining a professional demeanor at all times
- Establish and maintain communication and teamwork with colleagues and other hotel departments
- Maintain open-door communication with employees
- Uphold the highest hospitality and service standards while monitoring guest experience
- Create and develop training programs aimed at continuous individual and group improvement
- Ensure maximum utilization and appearance of food and beverage areas along with maintaining quality and service standards
- Develop and analyze procedures to improve guest patronage in accordance with company policies
- Handle all guest complaints in the restaurant area with professionalism
- Inspect and taste prepared foods to maintain quality and sanitation standards
- Participate in financial decisions regarding the food and beverage program
- Manage inventory and ordering of beverages while overseeing staff education
- Attend weekly departmental meetings
- Adhere to all standards of operations, policies, procedures, and instructions
- Control labor and operating expenses through scheduling, budgeting, purchasing, inventory, and cash management
- Assist General Manager in interviewing, selecting, training, guiding, managing, and scheduling personnel
- Monitor and develop employee performance by providing supervision, counseling, evaluations, goal setting, and recognition
- Ensure staff understands job expectations before holding them accountable
- Maintain documentation required for employee files
- Perform other duties as assigned by leadership
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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