Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $72,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Hotel Heron is a boutique hotel located in the heart of Old Town Alexandria, offering guests a unique perspective on the historic area. Just minutes away from Washington, DC, Hotel Heron is perfectly positioned for travelers seeking to explore beyond the National Mall and Monuments and discover the vibrant culture of Alexandria. The hotel combines historic charm with modern sophistication, originally opening in 1926 as the George Mason Hotel and later undergoing an adaptive reuse that blends the iconic inn with a contemporary addition housing event spaces and elevated guest rooms. It features 134 chic rooms, a signature ground-floor restaurant... Show More
Job Requirements
- 3 to 5 years of food and beverage management experience in luxury, upscale, or boutique hospitality
- strong operational knowledge of restaurant, bar, and event service
- working knowledge of food, wine, spirits, and elevated service standards
- proven leadership, organization, and problem-solving skills
- excellent communication and interpersonal abilities
- flexible availability including evenings, weekends, and holidays
- physical ability to stand and walk for extended periods
- ability to lift up to 25 lbs
Job Qualifications
- 3 to 5 years of food and beverage management experience in luxury, upscale, or boutique hospitality
- strong operational knowledge of restaurant, bar, and event service
- working knowledge of food, wine, spirits, and elevated service standards
- proven leadership, organization, and problem-solving skills
- excellent communication and interpersonal abilities
- flexible availability including evenings, weekends, and holidays
- boutique hotel or multi-outlet environment experience preferred
- wine, spirits, or hospitality certifications preferred
- experience managing or supporting an outdoor or rooftop concept preferred
Job Duties
- deliver refined, consistent, and intuitive service in the Good Fortune rooftop restaurant
- act as a visible leader on the floor, engaging with guests and setting the tone for elevated hospitality
- address guest feedback and service recovery with professionalism, warmth, and discretion
- ensure ambiance, presentation, and service flow align with brand standards and concept vision
- uphold service standards, SOPs, and quality controls across all dining, bar, and event experiences
- maintain compliance with health, safety, sanitation, and alcohol regulations
- support the execution of rooftop events, banquets, and private dining within the outlet
- oversee daily operations with a hands-on, solutions-oriented approach
- assist in hiring, training, coaching, and developing service and supervisory staff
- lead pre-shift meetings and ongoing training to reinforce standards and expectations
- motivate teams through positive leadership, clear communication, and accountability
- support scheduling and labor deployment to meet business needs while maintaining service excellence
- assist with budgeting, forecasting, and P&L performance for the outlet
- monitor labor, food, and beverage costs to support profitability goals
- oversee inventory controls, ordering, and vendor coordination
- review daily reports, sales trends, and guest feedback to identify opportunities for improvement
- partner closely with culinary leadership, outlet managers, and hotel departments
- support concept integrity across menus, service style, and guest touchpoints
- assist with seasonal programming, promotions, and special events
- communicate operational insights, challenges, and opportunities to the Director of Food & Beverage
- lead by example through active floor presence and hands-on service
- coach with intention, offering constructive feedback and recognition
- create an environment where associates feel supported, empowered, and accountable
- foster a culture of professionalism, collaboration, and pride in the guest experience
Restaurant and hotel hiring made simple with OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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