Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
ASM Global is a world leader in venue management and services, specializing in the operation of publicly assembled facilities such as convention centers, arenas, stadiums, and theaters. With a reputation for excellence and innovation, ASM Global delivers premium experiences for clients and guests, ensuring every event runs smoothly and successfully. The Shreveport Convention Center/Municipal Auditorium in Shreveport, Louisiana, is one of ASM Global's premier venues, offering a wide range of public and private events including concerts, conventions, trade shows, and banquets. As a pivotal part of the local community and the regional event scene, the center features state-of-the-art facilities and... Show More
Job Requirements
- Must be 18 years of age or older
- must be able to pass a background check including credit history
- must have excellent customer service skills
- serve-safe certified
- ability to multitask and work under pressure
- ability to work flexible hours
- proficient in Word, Excel, and Outlook
- experience in accounting and inventory software
- strong orientation to customer service
- ability to maintain effective working relationships
- ability to work with minimal supervision
- professional attitude and appearance
Job Qualifications
- Bachelor's degree in Food and Beverage or related field preferred
- minimum 2 years experience in Food and Beverage management
- excellent customer service skills
- serve-safe certified
- proficiency in Microsoft Word, Excel, and Outlook
- experience in accounting and inventory software
- strong financial and cost accounting knowledge
- ability to multitask and work independently
- professional attitude and appearance
- ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Oversee development, delivery, review, execution, and fulfillment of proposals/contracts for concessions and catering events
- strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, and guest experiences
- communicate with events for status of deadline schedules including floor plans, room specifications, insurance, and other details
- review and work with staff to ensure execution of all food and beverage operations through banquet event orders and contractual obligations
- manage part-time staff, contracted staff, and guests in concessions and catering areas
- inspect equipment and facilities to report deficiencies and ensure operational readiness
- order and maintain weekly/monthly inventory for concessions and catering including supplies and equipment
- monitor in-house events and maintain contact with clients and staff to ensure success and address concerns
- coordinate activities and facilitate meetings with kitchen staff, catering staff, and service contractors for event fulfillment
- attend event and facility meetings supporting food and beverage elements
- direct staff on proper cleaning techniques and procedures to ensure passing health inspections
- handle cash and credit cards in adherence to policies
- prepare and maintain accurate records for pre-event planning, cost estimates, client requests, billable charges, service orders, and billing
- operate integrated point of sales system including sales processing and report generation
- design or assist in digital content for venue displays related to point of sales and sponsor activations
- act as department manager or manager on duty for various events
- assist Director of Food & Beverage with cost analysis and reporting
- manage payroll and labor costs
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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