Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Meal allowance
Job Description
Portola Hotel & Spa is a renowned hospitality establishment known for its luxury accommodations and exceptional guest services. Located in a vibrant area, the hotel prides itself on delivering an unparalleled experience through its dedicated staff and extensive amenities. The hotel features elegant rooms, fine dining options, a full-service spa, and a range of recreational activities for guests. With a commitment to excellence and a strong focus on customer satisfaction, Portola Hotel & Spa has earned a reputation as a premier destination for both leisure and business travelers.
This role is a critical leadership position within the Food and Bevera... Show More
This role is a critical leadership position within the Food and Bevera... Show More
Job Requirements
- High school diploma or equivalent
- must possess unexpired Serve Safe and TiPS credentials
- minimum five years of progressive food and beverage supervisory experience
- strong leadership and interpersonal skills
- ability to remain calm under pressure
- proficiency with Microsoft Office
- preferred experience with schedule and payroll management
- knowledge of food and wine pairings preferred
Job Qualifications
- High school diploma or equivalent
- associate's degree or bachelor's degree in a relevant field of study enhances prospects
- unexpired Serve Safe and TiPS credentials certifying knowledge of food handling, sanitation and responsible alcohol service
- ability to motivate and supervise teams
- strong interpersonal and diplomacy skills
- ability to maintain calm and professional demeanor under pressure
- strong organizational skills
- general office administration skills including Microsoft Office
- experience with schedule and payroll management preferred
- minimum five years of progressive hands-on food and beverage supervisory experience in a high volume, full-service restaurant
- knowledge of food and wine pairings preferred
Job Duties
- Responds to and resolves any guest service issues or emergency situations
- supervises all staff and delegates tasks as necessary
- responsible for recruitment, selection, training and development of all staff on product knowledge
- oversees staff in the restaurant ensuring proper uniform, appearance and break coordination
- assists in bussing, serving, bartending and covering for meal breaks and rest periods when needed
- provides coaching and counseling to employees as needed to ensure optimum performance
- promotes, supports and enforces hotel programs, policies and procedures including sale and service of alcoholic beverages
- reviews schedule daily to ensure staffing levels meet business needs
- ensures all opening, side work and closing duties are performed according to standard operating procedures
- responsible for receiving and operating a bank, accepting payment from guests and making change
- ensures shift closing procedures are followed by all assigned cashier and service staff according to accounting procedures
- communicates with engineering and/or IT to ensure restaurant equipment functions properly
- communicates with kitchen to ensure cooks keep up with demand and product consistency
- maintains communication with the food and beverage director to address operational challenges
- maintains work area and surroundings clean using sanitation standards
- projects a professional, friendly and courteous image to guests, patrons and staff
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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