Job Overview
Compensation
Type:
Salary
Rate:
Range $38,800.00 - $62,800.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
performance bonuses
Job Description
Our establishment is a renowned hotel operating 24 hours a day and 7 days a week, dedicated to providing exceptional accommodations and services to guests around the clock. This hotel prides itself on maintaining high standards of guest experience and operational excellence across all departments. Situated in a bustling hospitality sector, it offers a comprehensive range of dining options through multiple Food & Beverage outlets, each tailored to meet the diverse tastes and expectations of our clients. As a prominent player in the hospitality industry, our goal is to create memorable guest experiences facilitated by professional staff who emphasize quality,... Show More
Job Requirements
- Education in hospitality or related field preferred
- Proven experience in food and beverage management
- Strong leadership and communication skills
- Ability to work flexible shifts including nights and weekends
- Proficient in POS systems and financial analysis
- Knowledge of safety and sanitation regulations
- Ability to handle high-pressure situations
- Strong customer service orientation
- Experience in staff training and development
- Ability to multitask and manage multiple duties simultaneously
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years’ experience in food and beverage or hospitality management
- Exceptional interpersonal and communication skills
- Strong organizational and problem-solving abilities
- Proficient in inventory management and budgeting
- Experience with marketing and promotional activities
- Ability to lead and motivate a diverse team
- Understanding of brand standards and guest service excellence
Job Duties
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment including greeting and acknowledging every guest
- Ensure that guest satisfaction scores meet or exceed goals
- Maintain a favorable working relationship with all company associates to foster and promote a positive working environment
- Work in a fast paced and customer service oriented environment
- Attend BEO, staff and food & beverage meetings
- Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs
- Perform special projects as necessary for the general manager and/or food and beverage director
- Handle planning and execution of hotel sponsored events as required
- Taste food and beverage products to ensure quality and consistency
- Market ideas and promotions in the food & beverage department
- Monitor food & beverage computer POS systems
- Assist in monitoring cashier procedures
- Work job responsibilities of associates when business dictates
- Handle manager on duty responsibilities as required
- Effectively control the flow of customers and interaction between front and back-of-house
- Ensure team members maintain brand standards and high levels of customer service
- Handle all customer inquiries professionally
- Maintain outlet scheduling and payroll
- Organize and conduct pre-shift and departmental meetings
- Maintain communication with all departments and attend relevant meetings
- Participate in marketing efforts, assist in creating menus, survey competition, and report food trends
- Monitor product quality and guest satisfaction
- Ensure food quality is consistent and appealing
- Interact with guests for feedback
- Maintain profitability
- Control payroll and equipment costs
- Ensure par stock levels and inventory management
- Maintain equipment and train staff on proper use
- Support entire food and beverage operation
- Provide clean and safe environment
- Adhere to company policies and procedures
- Follow safety and security procedures
- Know fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions and accidents
- Maintain neat and well-groomed appearance
- Perform any related duties as requested
- Assist other restaurant personnel when needed
Job Location
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