Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,400.00 - $71,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint across Europe, Latin America, and the Caribbean. The company manages a vast portfolio of global properties valued at over 20 billion USD, generating more than 5 billion USD in cumulative revenues. Highgate supports its clients through every stage of the hospitality property cycle, including planning, development, recapitalization, and disposition.\n\nHighgate Hotels prides itself on its... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in food and beverage management or related hospitality management role
- strong communication skills
- ability to multitask and prioritize
- customer service orientation
- knowledge of health, safety, and sanitation regulations
- ability to maintain confidentiality
- ability to work flexible hours including weekends and holidays
- leadership and supervisory experience
- proficiency in preparing reports and managing budgets
Job Qualifications
- Effective verbal and written communication skills with all levels of employees and guests
- ability to listen, understand and clarify concerns raised by employees and guests
- strong multitasking and prioritization skills to meet deadlines
- attentive, friendly, courteous and service-oriented manner in all encounters
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance as per Highgate Hotel standards
- maintain high standards of personal appearance and grooming including wearing name tags
- comply with Highgate Hotel standards and regulations for safe and efficient operations
- identify problem areas and assist in implementing solutions
- effective problem handling including anticipating, preventing, identifying and solving issues
- ability to understand and evaluate complex information and data to meet objectives
- maintain confidentiality of information
- maintain a warm and friendly demeanor at all times
Job Duties
- Oversee all aspects of the daily operation of the outlet
- supervise outlet personnel
- respond to guest complaints in a timely manner
- work with other F&B managers and keep them informed of issues as they arise
- keep immediate supervisor fully informed of all problems or matters requiring attention
- assist in coordinating and monitoring all phases of loss prevention in the outlet
- prepare and submit required reports in a timely manner
- ensure preparation of reports including wage progress, payroll, revenue, employee schedules, quarterly action plans
- monitor quality of service in F&B outlet
- assist in menu planning and preparation
- ensure compliance with all local liquor laws, and health and sanitation regulations
- ensure compliance with SOPs in all outlets
- ensure compliance with requisition procedures
- be visible on the floor and assist staff as needed during each meal period
- conduct staff performance reviews in accordance with Highgate Hotel standards
- ensure training of employees on SOPs and technical job tasks
- be involved in and/or conduct departmental and hotel training
- interview candidates for front-of-house F&B positions and follow standards for hiring approvals
- complete tip reporting
- understand, implement and monitor corporate promotions in outlet including buffet and three-meal concept standards
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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