Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $72,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
discounted room rates
complimentary room nights
Paid Time Off
floating holidays
Paid holidays
growth opportunities
Referral Bonus
recognition programs
basic life insurance
sick days
friends and family room rates
401(k) Plan
Employee stock purchase plan
complimentary parking
Complimentary Meals
Employee assistance program
Restaurant Discounts
Job Description
Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished resort nestled on a sprawling 220-acre campus shared with the Country Club of Colorado in Southern Colorado Springs. Since its inception in 1985, this resort has been synonymous with luxury, exceptional hospitality, and breathtaking natural beauty. Featuring 316 well-appointed guestrooms, 40,000 square feet of dedicated meeting and event space, and a variety of unique dining venues, Cheyenne Mountain Resort offers a premier destination for both leisure and business travelers. Guests enjoy spectacular mountain views and an array of recreational activities including golf, swimming, and tennis, making it a sought-after getaway for... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years progressive experience in food and beverage management preferably in a resort environment
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office suite specifically Word and Excel
- Ability to manage budgets payroll and scheduling effectively
- Knowledge of health safety and sanitation regulations
- Ability to work flexible hours including nights weekends and holidays
- High energy entrepreneurial mindset and strong customer service orientation
- Experience with developing and implementing F&B programs and controls
Job Qualifications
- 3 years or more of progressive hotel F&B management experience in a similar Resort setting
- Demonstrated ability to effectively interact with people
- Service oriented style with professional presentation skills
- Must possess high energy entrepreneurial spirit motivational leadership and proven track record in high volume concepts
- Effective communication skills
- Ability to provide exceptional customer service and improve the bottom line
- Clear concise written and verbal communication skills
- Proficiency in Microsoft Word and Excel
- Excellent organizational interpersonal and administrative skills
- Experience in implementing new food & beverage concepts
- Availability to work a flexible schedule including nights weekends and holidays
Job Duties
- Short- and long-term planning for the department areas of focus including financial success customer and colleague satisfaction
- Maintain Hyatt standards of service and ensure consistency in the guest experience
- Hire train empower and develop colleagues and direct reports
- Oversee payroll scheduling productivity reporting forecasts inventory and budget for areas of responsibility
- Assist with maintaining cost controls through assessing F&B offerings mitigating food waste managing the labor budget and ensuring profitability of F&B programming
- Address questions and requests as appropriate to maintain a high level of member and guest satisfaction and quality
- Implement procedures to increase guest and colleague satisfaction
- Exercise quality control for both food and beverage
- Ensure full compliance with Department of Health regulations local State regulations and Hyatt standards
- Establish maintain and develop processes and procedures to grow outlet performance
- Floor presence is a requirement during service
- Coordinate food and beverage operations with other Resort departments to ensure efficient guest service
- Resolve guest complaints as appropriate to maintain a high level of satisfaction and quality
- Coach and counsel employees to reflect Hyatt service standards and procedure
- Demonstrate proficient knowledge of spirits wines beers cocktails and emerging beverage trends
- Curate and maintain a diverse innovative beverage program that aligns with Hyatt standards and guest preferences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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