Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Birthday holiday
Employee bounty program
Gym membership contribution
Ideas award
Life Assurance
income protection
Free accommodation
Reduced room rates
Social events
Employee recognition schemes
Online learning tools
Job Description
Freehand is a vibrant and innovative hospitality brand known for its unique approach to shared accommodations across some of the coolest cities in the United States, such as New York City, Los Angeles, Miami, and Chicago. Established with the mission to blend the social culture of a hotel, innovative design, comfort, and quality food and beverage offerings at an affordable price, Freehand has rapidly become a favorite destination for urban travelers who seek a dynamic and engaging experience. Recognized by Fast Company as one of the top 50 most innovative global companies, Freehand is continually evolving, driven by a passion... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience as a general manager or similar executive role in hospitality
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Ability to manage budgets and analyze financial data
- Familiarity with food and beverage operations
- Proficiency in scheduling and staff management
- Ability to handle guest complaints effectively
- Knowledge of market trends and competitive positioning
- Commitment to high standards of service and quality
- Demonstrated ability to foster a positive work environment
- Capacity to lead a diverse team and motivate staff
Job Qualifications
- Appropriate experience in the field of bars and restaurants, preferably within a lifestyle concept
- Some years of experience in managing F&B operations
- A passion for trending local food and drink concepts
Job Duties
- Schedule team members to business demands and track team member time and attendance
- Maintain purchasing, receiving and food storage standards
- Maintain budgeted cost and labor percentages while offering memorable guest experiences
- Ensure regular, ongoing communication occurs (e.g. daily pre-shift, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings including weekly BEO and weekly managers meeting)
- Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs
- Solicit team member feedback, utilize an open door policy and review team member engagement results to identify and address team member problems or concerns
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
- Ensure proper controls are in place and policies are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard
- Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve quality
- Manage staffing levels to ensure that guest service, operational needs and financial objectives are met
- Develop and communicate a departmental strategy that is aligned with the property and brand and lead in its execution
- Establish goals to optimize performance and hold the department leadership team accountable for desired outcomes
- Provide inspirational leadership to enliven our service and brand standards
- Supervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence
- Ensure and maintain the productivity level of staff members
- Assist staff members on the floor during meal periods and high demand times
- Provide excellent customer service to all staff members, and respond quickly and proactively to staff concerns
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action
- Respond quickly and proactively to guest's concerns and take ownership of guest complaints/problems until they are resolved or addressed
- Improve service by communicating and assisting staff members to understand guest needs, providing guidance, feedback and individual coaching when needed
- Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent
- Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed
- Maintain a positive cost management index for departmental operations
- Oversee the financial aspects of the department including purchasing, payment of invoices and payroll
- Ensure proper controls are in place and polices are established and followed by all team members
- Establish and maintain open, collaborative relationships and ensure direct reports do the same
- Ensure regular, ongoing communication occurs (e.g. daily pre-shift meetings, divisional/departmental meetings, attendance at regular management meetings)
- Recruit and select talented managers and staff members who will enhance the 1 property's culture and demonstrate functional expertise
- ensuring staffing levels are appropriate to meet business demands
- Create a learning atmosphere with a focus on continuous improvement
- Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
- Utilize interpersonal and communication skills to lead, influence and inspire others
- advocate sound business decisions
- demonstrate honesty and integrity
- lead by example
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent
- Ensure the environment of the department emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Encourage and build mutual trust, respect and cooperation among staff members as well as members of management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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