Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Learning and Development Programs
MOstay complimentary stays
Job Description
Mandarin Oriental New York is part of the prestigious Mandarin Oriental Hotel Group, an award-winning operator of some of the world's most luxurious hotels, resorts, and residences located in prime global destinations. Known for its legendary service inspired by Asian heritage, Mandarin Oriental sets the benchmark for cutting-edge luxury experiences. The New York property perfectly embodies this standard, featuring a sophisticated fusion of modern design and stylish oriental flair. It offers 244 elegant guestrooms and suites, each providing breathtaking views of Manhattan. Guests enjoy five-star hospitality, world-class amenities such as the MO Lounge, all-day dining with scenic views over Central... Show More
Job Requirements
- Minimum five years experience in restaurant service
- minimum three years supervisory experience
- ability to communicate verbally and in writing in English
- ability to write legibly in English
- basic math skills
- computer literacy including email and word processing
- proficiency with point of sale systems
- ability to use time and attendance software
- minimum age twenty-one years
- ability to train others
- adherence to food safety and alcohol regulations.
Job Qualifications
- Five or more years experience in restaurant service
- three or more years supervisory experience
- ability to communicate effectively in English both verbally and in writing
- ability to perform basic mathematical calculations
- proficiency in basic computer functions including email and word processing
- ability to navigate point of sale systems
- experience using time and attendance software
- training others in front of house policies and procedures
- minimum twenty-one years of age to serve alcoholic beverages.
Job Duties
- Maintains expert level knowledge of all menus including cocktails, beers, wines, food items, and spirits
- participates in pre-service meetings to communicate special reservations, dietary restrictions, and menu changes
- develops and manages food and beverage marketing activities
- maintains front of house department control and cash handling procedures
- assists in training new hires and ongoing education for staff
- organizes private events in coordination with management
- ensures compliance with alcohol safety regulations and brand standards
- welcomes guests and maintains a professional and inviting dining atmosphere
- supervises dining room set-up and break-down
- instructs staff on proper equipment use
- anticipates guest needs and responds promptly
- handles guest complaints professionally
- reports on guest experience and staff performance
- fills in for any front of house positions as needed
- manages time and attendance records
- administers menu knowledge testing
- adheres to all safety and hygiene procedures
- performs other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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