Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Birthday holiday
Employee bounty program
Gym membership contribution
Ideas award
Life Assurance
income protection
Free accommodation
Reduced room rates
Social events
Employee recognition schemes
Online learning tools
Job Description
Freehand is an innovative and rapidly expanding shared accommodation brand that has taken the hospitality industry by storm across some of the most vibrant cities in the United States, including New York City, Los Angeles, Miami, and Chicago. Designed for a new generation of urban travelers, Freehand seamlessly blends the social culture of a hotel with distinctive and innovative design elements by Roman and Williams. This unique combination offers guests a comfortable and authentic experience enriched by quality food and beverage offerings, all at an affordable price point. Recognized as one of the top 50 most innovative global companies by... Show More
Job Requirements
- Appropriate experience in the field of bars and restaurants, preferably within a lifestyle concept
- Some years of experience in managing food and beverage operations
- Excellent communication and interpersonal skills
- Ability to lead, inspire and motivate a team
- Proficiency in budgeting and financial oversight
- Strong problem-solving and decision-making abilities
- Capability to handle guest complaints effectively
- Willingness to work flexible hours including evenings and weekends
- Commitment to upholding company values and culture
Job Qualifications
- Experience in bars and restaurants industry
- Experience managing food and beverage operations
- Strong leadership and communication skills
- Passion for local food and drink trends
- Ability to develop and execute departmental strategies
- Experience in budget management and cost control
- Proficient in staff scheduling and labor management
- Skilled in customer service and guest engagement
- Ability to analyze guest feedback and operational data
- Capability to coach and mentor team members
- Experience in recruiting and retaining talent
- Knowledge of policy enforcement and disciplinary procedures
- Innovation and problem-solving skills
- Ability to foster a positive work environment
Job Duties
- Schedule team members to business demands and track team member time and attendance
- Maintain purchasing, receiving and food storage standards
- Maintain budgeted cost and labor percentages while offering memorable guest experiences
- Ensure regular, ongoing communication occurs including daily pre-shift meetings and departmental meetings
- Ensure team member recognition takes place on all shifts and participate in recognition programs
- Solicit team member feedback and utilize an open door policy to address concerns
- Stay informed of market trends and introduce new products and services
- Ensure proper controls and policies are followed fairly and consistently
- Participate in corrective action plans to improve guest satisfaction
- Manage staffing levels to meet service and financial goals
- Develop and communicate departmental strategy aligned with brand goals
- Establish goals to optimize performance and hold leadership accountable
- Provide inspirational leadership to uphold service and brand standards
- Supervise and manage team members and daily operations including stepping in during absences
- Assist staff during peak times
- Provide excellent customer service and respond proactively to concerns
- Monitor guest feedback and take ownership of complaints
- Improve service through coaching and feedback
- Meet informally with guests for feedback
- Identify opportunities for innovation and change
- Identify developmental needs and provide growth opportunities
- Develop and monitor departmental budget and financial performance
- Maintain positive cost management and oversee purchasing and payroll
- Establish and maintain collaborative relationships
- Recruit and select talented managers and staff
- Create a learning atmosphere focused on continuous improvement
- Provide coaching, counseling and mentoring
- Lead with honesty, integrity and lead by example
- Build organizational culture maximizing engagement and motivation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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