Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Life insurance
Training and Development
Job Description
Highgate Hotels is a renowned real estate investment and hospitality management company, boasting over 30 years of experience and managing more than $15 billion in assets globally. The company commands a significant presence in the hospitality industry with an expansive portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. Highgate has a rich history of innovation and market leadership, specializing in the development of a diverse range of hotel brands, including bespoke lifestyle brands, legacy brands, and independent hotels and resorts. Utilizing cutting-edge revenue management tools, the company adeptly navigates and anticipates shifting market dynamics... Show More
Job Requirements
- High school diploma or equivalent
- minimum 4 years of restaurant management experience
- experience managing large teams
- budget and profit/loss management knowledge
- willingness to work flexible shifts including nights, weekends and holidays
- strong verbal and written communication skills
- attentive and service-oriented personality
- effective problem-solving and multitasking abilities
- adherence to hotel grooming and appearance standards
- ability to uphold confidentiality
- commitment to regular attendance and punctuality
- strong interpersonal skills
- leadership capability
- ability to handle complex information and meet objectives
- team training and performance evaluation experience
Job Qualifications
- At least 4 years of restaurant management experience in a full-service structured dining establishment
- prior experience managing a high volume of staff
- prior budgetary and profit/loss experience
- availability to work all shifts including nights, weekends and holidays
- ability to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
- effective listening and problem clarification skills
- ability to multitask and prioritize departmental functions to meet deadlines
- approach all encounters with guests and employees in a service-oriented manner
- willingness to attend all hotel required meetings and trainings
- ability to maintain regular attendance as required by scheduling
- high standards of personal appearance and grooming including wearing nametags
- compliance with hotel standards and regulations for safe and efficient operations
- problem-solving skills including anticipating, preventing, identifying and resolving problems
- ability to understand and evaluate complex information from various sources
- capability to maintain confidentiality of information
- ability to maintain a warm and friendly demeanor at all times
Job Duties
- Oversee all aspects of the daily operation of the outlet
- supervise outlet personnel
- respond to guest complaints in a timely manner
- work with other F&B managers and keep them informed of issues as they arise
- keep immediate supervisor fully informed of all problems or matters requiring attention
- assist in coordinating and monitoring all phases of Loss Prevention in the outlet
- prepare and submit required reports in a timely manner
- ensure preparation of required reports including wage progress, payroll, revenue, employee schedules, quarterly action plans
- monitor quality of service in F&B outlet
- assist in menu planning and preparation
- ensure compliance with all local liquor laws and health and sanitation regulations
- ensure compliance with SOPs in all outlets
- ensure compliance with requisition procedures
- be visible on the floor and assist staff as needed during each meal period
- conduct staff performance reviews
- ensure the training of employees on SOPs and technical job tasks
- be involved in or conduct departmental and hotel training
- interview candidates for front-of-house F&B positions and follow standards for hiring approvals
- complete tip reporting
- understand, implement and monitor corporate promotions in outlet including buffet and three-meal concept standards
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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