Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $72,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Ski passes
fitness memberships
discounted hotel stays
Paid Time Off
competitive pay
Employee Discounts
Job Description
Spruce Peak is the premier mountain community located in the heart of Vermont, nestled within the breathtaking scenery of the Green Mountains. As a year-round destination at the pinnacle of Vermont, Spruce Peak offers an exceptional blend of natural beauty and refined hospitality. Situated slopeside at the renowned Stowe Resort, the Lodge and Club at Spruce Peak provide guests with unparalleled access to outdoor adventures, luxurious escapes, destination weddings, and more. Known for its commitment to teamwork, high standards, and embracing diversity, Spruce Peak has cultivated a welcoming and dynamic environment for both employees and guests. This makes it an... Show More
Job Requirements
- High school diploma or equivalent required
- 1-2 years prior management experience required
- Flexible schedule to include early mornings, evenings, weekends and holidays
- Basic understanding of MS Office and Micros
Job Qualifications
- High school diploma or equivalent required
- College degree preferred
- 1-2 years of prior management experience required
- Basic understanding of MS Office and Micros
- Strong leadership and communication skills
- Ability to train and develop staff to maximize profitability
- Knowledge of guest service standards and practices
Job Duties
- Responsible for the daily operation of Tipsy Trout and Alpine Hall and other activations as applicable
- Training and development of line level colleagues and managers to ensure seamless and luxurious guest service
- Purchasing, invoicing and coding
- Manages schedule and payroll for employees
- Communicate information to the service team giving them the knowledge to be individually empowered
- Ensures a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence
- Supervise the performance, attendance, attitude, appearance and conduct of service team
- Monitoring and responding to customer experience opportunities in real time
- Ability to roll out and execute initial trainings as well as continuing education for colleagues
- Guest service recoveries and communication
- Coaching in the moment to service colleagues for both celebration and opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.