Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,200.00 - $69,900.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Hilton Washington Dulles is a prestigious hotel renowned for providing exceptional hospitality and guest services in the Washington Dulles area. As part of the globally recognized Hilton brand, it maintains a strong commitment to delivering memorable experiences through high standards of service, quality, and professionalism. The hotel offers various amenities including elegant dining options, bar and beverage services, conference facilities, and comfortable accommodations designed to meet the needs of both leisure and business travelers alike. Hilton Washington Dulles prides itself on its dynamic work environment, diverse workforce, and dedication to equal opportunity employment. Employees at this hotel benefit from... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in beverage or restaurant management
- ability to work flexible hours including holidays and weekends
- excellent organizational skills
- strong attention to detail
- ability to train and supervise staff
- good physical stamina to perform required duties
- valid driver’s license if driving company vehicle
- commitment to uphold hotel policies and standards
Job Qualifications
- Experience in restaurant, bar, or beverage operations management
- strong leadership and team management skills
- knowledge of inventory control and liquor policies
- excellent communication and interpersonal skills
- ability to handle administrative duties such as scheduling and payroll
- training and development experience
- knowledge of hotel safety regulations and procedures
- problem-solving and conflict resolution skills
- ability to work in a fast-paced environment
- customer service orientation
Job Duties
- Responsible for organization of beer/wine cooler and maintaining inventory log
- enforce policies regarding liquor requisitions
- manage liquor par levels in beverage areas
- ensure beverage staff follow proper procedures for ordering, pouring, and cashiering
- coordinate group reservations in pub/patio area
- handle reservations on holidays
- set up and monitor contests and promotions
- assist with implementation of special promotions
- conduct regular work area inspections and address necessary items
- hold pre-shift meetings with staff
- prepare for daily activities and review with management and staff
- ensure shifts are covered with adequate staffing especially during peak periods and high occupancy
- communicate with department managers and MOD daily for consistency and information sharing
- monitor associate performance, provide feedback, reward, discipline, and document performance
- handle associate complaints and problem resolution
- supervise staff and manage associate situations
- conduct interviewing, hiring, performance appraisals, and terminations
- select and develop qualified, goal-oriented, service-driven individuals
- enforce grooming and uniform standards
- maintain work area cleanliness and assign cleaning duties
- ensure high service quality and guest satisfaction
- control inventory of uniforms, supplies, and equipment
- prepare and post weekly schedules
- conduct hospitality audits and ensure adherence to service excellence standards
- maintain complete and accurate logs
- prepare and submit accident or injury reports
- promote teamwork attitude among staff
- ensure timely and professional resolution of guest issues
- comply with hotel policies and applicable laws in supervisory duties
- plan, assign and direct associate work
- prepare payroll
- promote open communication channels between hotel departments
- ensure all associates are safety conscious and trained in safe practices
- have thorough knowledge of fire regulations, safety programs, and accident reports
- implement training program aligned with Marriott policies
- facilitate new hire and ongoing departmental training
- hold department and inter-departmental meetings
- be familiar with hotel procedures and cooperate with other areas
- route guest commendations to appropriate personnel
- notify management of shift activities
- determine and follow up on special groups and VIP needs
- participate in Hotel Manager on Duty program
- follow supervisors' instructions and complete assigned duties
- drive personal or company vehicle as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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