Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $63,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Travel opportunities
Job Description
Brightline is an innovative transportation company dedicated to transforming travel by creating meaningful connections through exceptional experiences. As the only privately funded rapid rail service in the United States, Brightline is pioneering a brighter, more sustainable, and more hospitable way to travel, especially in Florida where it operates its stations and onboard services. The company’s mission emphasizes convenience, sustainability, and hospitality, aiming to enhance every aspect of the travel journey for its guests. With a culture that values optimism and forward-thinking, Brightline invites individuals who are passionate about shaping the future of travel to join its dynamic team. The employment... Show More
Job Requirements
- Bachelor's degree in hospitality, food service management, business, or related field or equivalent experience
- 5+ years of food and beverage leadership experience preferably multi-site or hybrid station/onboard
- demonstrated success improving guest satisfaction, revenue/margin, safety, and quality
- strong analytical, organizational, and communication skills
- proficiency with Microsoft Office and guest-facing technologies and POS
- ability to travel frequently between Florida stations and onboard routes
- available for varied shifts including weekends and holidays
- deep knowledge of food and beverage service models, food safety, sanitation, and regulatory standards
- hands-on quality auditing
- knowledge of inventory systems, shelf life management, pars, transfers, and retail merchandising
- skill in reading performance dashboards, identifying trends, and creating action plans
- familiarity with service culture principles, NPS metrics, and guest feedback mechanisms
- ability to implement planograms and retail merchandising
- strength in coaching, change management, and cross-functional collaboration
- high sense of urgency and adaptability
- physically able to meet job demands including standing, walking, bending, and lifting up to 50 pounds
- extensive travel on trains and to all stations required.
Job Qualifications
- Bachelor's degree in Hospitality, Food Service Management, Business, or related field or equivalent experience
- 5+ years of food and beverage leadership experience, preferably multi-site or hybrid station/onboard
- demonstrated success improving guest satisfaction, revenue/margin, safety, and quality
- strong analytical, organizational, and communication skills
- proficiency with Microsoft Office and comfort with guest-facing technologies and POS
- ability to travel frequently between Florida stations and onboard routes
- knowledge of food and beverage service models, food safety, sanitation, and regulatory standards
- hands-on quality auditing experience
- knowledge of inventory systems, shelf life management, pars, transfers, and retail merchandising
- skill in reading performance dashboards and creating action plans
- familiarity with service culture principles, NPS metrics, and guest feedback mechanisms
- ability to implement planograms and retail merchandising
- strong coaching and change management skills
- ability to adapt to evolving operational needs and high sense of urgency.
Job Duties
- Oversee day-to-day station food and beverage execution including service, merchandising, quality, hygiene, and SOP adherence
- provide coaching to leaders and teammates and ensure consistency across stations
- partner with onboard leadership to ensure product integrity, speed of service, waste control, and SOP compliance onboard
- coordinate with Commissary on ordering, pars levels, receiving, transfers, shelf life, and waste reduction
- collaborate with Retail on planograms, POS content, pricing updates, promotions, and signage
- champion Brightline's service culture by monitoring guest feedback and NPS drivers, implementing corrective actions, and recognizing wins
- enforce food safety, sanitation, and regulatory standards including routine inspections and corrective action plans
- track sales, margin, shrink, waste, and labor
- recommend menu and pricing tweaks
- support promotions and revenue initiatives to maximize profitability
- launch new menu items, promotions, and tools
- train teams on standard operational procedures and verify consistency through audits and follow-ups
- maintain accurate inventory counts and monthly reconciliations
- oversee inter-station and onboard transfers
- support Station and Onboard GMs with scheduling, coaching, and performance observations
- manage F&B logistics for events and special activations
- collaborate cross-functionally with Operations Center, Transportation, Procurement, Risk/Compliance, and Commercial teams
- monitor and review all company communication channels during work hours to ensure prompt review of communications and notifications.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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