Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,800.00 - $66,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
vision coverage
Sick Time Off
401(K) retirement savings program
Employee meal discounts
performance-based bonuses
Job Description
The Bright Hotel is revolutionizing the hospitality industry through a tech-forward approach to delivering exceptional guest experiences. As part of its innovative strategy, The Bright Hotel focuses on personalizing each guest's stay to ensure stellar satisfaction rates, making it a standout choice for travelers who value both comfort and cutting-edge service. The hotel group is also dedicated to health and wellness, demonstrated by its expanding portfolio of Vitality Hotels, which emphasize wellbeing throughout the guest journey. This progressive stance makes The Bright Hotel an exciting and dynamic establishment to join for professionals passionate about hospitality and innovation.
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Job Requirements
- A minimum of 5 plus years of progressive leadership experience in food and beverage or hotel operations
- bachelor's degree in hospitality management, business administration or a related field preferred or equivalent professional experience
- proven track record of managing teams and improving guest satisfaction metrics
- experience in boutique, lifestyle, or high-touch service environments preferred
- strong business acumen including budget management and operational analytics
- ability to stand, walk, and move throughout the property for extended periods
- must be able to lift and carry up to 25 lbs occasionally such as supplies and service items
- capable of performing hands-on operational tasks including overseeing setup for events and food and beverage service
- comfortable navigating a dynamic hotel environment including stairs, uneven surfaces, and high-traffic areas
- availability to work a flexible schedule including evenings, weekends, and holidays as needed
Job Qualifications
- Warm, proactive, and guest-focused leadership style with a hands-on approach to coaching and supporting the team
- strong background in food and beverage operations and banquet management ideally within boutique or lifestyle hotel environments
- excellent communicator with proven ability to lead cross-functional teams and collaborate across departments
- comfortable using technology and remote collaboration tools such as Relay, Whistle, and mobile PMS systems
- highly organized, detail-oriented and able to balance service presence with operational follow-through
- flexible and calm under pressure with a passion for hospitality and creating memorable guest moments
- a minimum of 5 plus years of progressive leadership experience in food and beverage or hotel operations
- bachelor's degree in hospitality management, business administration or a related field preferred or equivalent professional experience
- proven track record of managing teams and improving guest satisfaction metrics
- experience in boutique, lifestyle, or high-touch service environments preferred
- strong business acumen including budget management and operational analytics
Job Duties
- Lead all food and beverage operations including breakfast, bar, and marketplace service
- ensure consistency, quality, and profitability across all food and beverage outlets
- train, mentor, and inspire food and beverage team members to deliver elevated guest service aligned with brand standards
- coordinate and plan banquet and event operations to ensure seamless execution and exceptional guest experiences
- partner with culinary and bar teams to maintain creative, guest-driven offerings
- monitor inventory, costs, and revenue performance to meet financial goals
- maintain a visible daily presence in the lobby offering hands-on guest support and genuine hospitality
- serve as the central point of contact for on-property teams including housekeeping, maintenance, and security ensuring seamless coordination and a consistently exceptional guest experience
- communicate in real time with the Virtual Guest Experience Team for arrivals, room management, guest communication, and issue resolution
- handle guest concerns in person, resolving issues promptly and empathetically
- oversee lobby ambiance including cleanliness, scent, music, and overall flow ensuring a welcoming, polished atmosphere at all times
- support daily scheduling, shift transitions, and cross-department collaboration
- lead by example during high-volume periods providing real-time support to staff and guests
- ensure team accountability, operational consistency, and alignment with service standards
- identify opportunities for process improvement and coordinate with leadership to implement solutions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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