Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,500.00 - $80,100.00
Work Schedule
Night Shifts
Benefits
competitive salary
Commission on sales
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Job Description
Highgate is a premier real estate investment and hospitality management company recognized as an innovator in the industry. With a dominant presence in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly throughout Europe, Latin America, and the Caribbean. The company's global portfolio represents an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in cumulative revenues annually. Known for its expertise, Highgate provides guidance throughout all stages of the hospitality property cycle, from initial planning and development through recapitalization or disposition. Beyond asset management, the company... Show More
Job Requirements
- Must be able to stand and or walk for long periods of time without sitting
- Available to work late nights, holidays, and long shifts if necessary
Job Qualifications
- 3-4 years of restaurant experience in high volume and casual dining restaurants
- At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant
- Displays a pleasant and cheerful disposition
- Able to communicate professionally and effectively with both guests and team members
- Basic math skills and be capable of operating department-specific software and applications
Job Duties
- Properly sets-up host stand area, performs side-work and other opening/closing procedures as directed by management
- Ensures all appropriate menus are printed and ready for service
- Actively takes and processes reservations, assists with incoming calls, and answers guest questions
- Tracks and owns end-to-end sales cycle of all F&B related Private dining inquiries for the determined spaces (Big 4, Arabella's, F&B Spa and meeting rooms on the 2nd floor) in Delphi
- Works in partnership with the Sales & Catering department to facilitate planning and operations of all Hotel group-related business
- Deliver YoY growth across key demographics
- Lifestyle Concierge, Hotel Concierge, VIPs, Members & Local Business (categories TBD)
- Be a key ambassador for The Huntington Hotel, prevalent and recognizable in the industry and a key contact for VIPs, Members, Concierges & other determined accounts
- Manage The Huntington Hotel social program that delivers a trackable ROI & encourages cross-pollination of contacts
- Drive pro-active outbound outreach for membership
- Participates in any training sessions or departmental meetings
- Ensure all restaurant spaces are maintained in a clean and tidy manner
- Encourages positive social media reviews through dynamic guest engagement and personal interaction
- Monthly reporting to include covers, revenue, activities, new business and overall sales performance
- Develop the F&B events calendar and strategy as an ongoing program to support commercial and operational success
- Have a strong personal and social network, using both to actively promote the HH
- Manage profiling of guests, using CRM integration and reservation management systems (SevenRooms, OT, Resy), to include spending data, socials, buying habits and engagement, and deliver actionable insights to the F&B, and sales & marketing
- Deliver selected databases from the reservation system to campaign teams for social targeting
- Develop & manage incentive programs for concierges
- Deliver contacts to other managers as appropriate & cross-pollinate contacts across the group
- Capture organic and conversational feedback and deliver to Outlets General Manager for sentiment tracking (NPS/CSAT)
- Develop & manage guest retention plan, specifically focusing on potential high-value and coded guests
- Be constantly staying on top of trends, culture, beverage & restaurant market, bringing guest culture to the business
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience
- Performs other duties as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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