Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
Employee assistance program
Job Description
This opportunity is with a leading casino and entertainment venue known for providing exceptional service and an exciting atmosphere for all guests. The establishment emphasizes creating a fun and engaging environment while maintaining high standards of guest satisfaction and employee performance. As a casino operation venue, it ensures compliance with extensive gaming regulations, health and safety standards, and beverage ordinances. They take pride in fostering a professional and inclusive workplace where mutual respect, integrity, and dignity are integral to employee interactions and guest relations.
The role is that of a Shift Supervisor responsible for overseeing the operations of assigned ... Show More
The role is that of a Shift Supervisor responsible for overseeing the operations of assigned ... Show More
Job Requirements
- High school diploma or equivalent preferred
- one to three years related supervisory experience preferred
- strong interpersonal and communication skills required
- appropriate licenses as required
- ServSafe certification or ability to become certified
- knowledge of HACCP standards required
- active employee permit from the Indiana Alcohol and Tobacco Commission and completion of approved Indiana ATC server training
- possession of a Level 4 Gaming License
Job Qualifications
- High school diploma or equivalent preferred
- one to three years related supervisory experience preferred
- strong interpersonal and communication skills
- appropriate licenses as required
- ServSafe certification or ability to become certified
- knowledge of HACCP standards
- ability to read, analyze, and interpret policy and procedure manuals
- ability to write reports and memos
- effective verbal communication skills in various group settings
- basic mathematical skills including addition, subtraction, multiplication and division
- ability to apply common sense reasoning
Job Duties
- Understand and assist with Sequence of Service in all food and beverage outlets
- enforce performance standards, policies and procedures related to venue operations
- monitor service in all assigned venues
- ensure smooth and efficient operations by being visible and active in the venue and communicating with management
- maintain the highest standards of guest service and employee relations fairly and equitably
- ensure compliance with health and safety standards, beverage laws, and federal, state and local regulations
- assist venue managers with employee scheduling and staffing adjustments based on guest needs
- monitor job performance and provide feedback to enhance employee skills
- provide operational input to venue managers on deficiencies and improvements
- work closely with culinary and stewarding teams to ensure food quality, recipe adherence, sanitation, and supply availability
- promote positive guest relations through courteous and efficient service and handle guest issues appropriately
- review and coach employees and assist with hiring, training, promoting, evaluating, disciplining and terminating employees fairly
- maintain professional grooming and appearance
- handle guest comments to guest satisfaction
- maintain knowledge of local gaming laws and internal policies
- complete shift administrative tasks including reports, ordering, scheduling, service recoveries, and incident documentation
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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