Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,400.00 - $58,800.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
About the Hiring Establishment:
This job opportunity is with a renowned casino and gaming venue known for providing a vibrant and engaging atmosphere to its guests. The casino is a dynamic entertainment complex that offers a combination of gaming, food and beverage, and hospitality services. It is committed to maintaining the highest standards of guest service, operational excellence, and regulatory compliance. Offering an environment bustling with activity, the casino is dedicated to ensuring guests have an exceptional experience while also ensuring adherence to all relevant gaming, health, and safety regulations.
About the Role: The position is for a shift superviso... Show More
About the Role: The position is for a shift superviso... Show More
Job Requirements
- High school diploma or equivalent preferred
- one to three years related supervisory experience preferred
- strong interpersonal and communication skills required
- appropriate licenses as required
- ServSafe certification or ability to become certified required
- knowledge of HACCP standards required
- active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission (ATC)
- completed Indiana ATC approved server training program
- Level 4 Gaming License
- ability to read, analyze, and interpret policy and procedure manuals and other documents
- ability to write reports and memos
- ability to communicate effectively in various group settings
- ability to perform basic mathematical calculations
- ability to apply common sense reasoning
- able to lift up to 25 lbs occasionally
- able to stand and walk frequently
- willing to work in a moderately noisy, sometimes smoky casino environment
Job Qualifications
- High school diploma or equivalent preferred
- one to three years related supervisory experience preferred
- strong interpersonal and communication skills
- appropriate licenses as required
- ServSafe certification or ability to become certified
- knowledge of HACCP standards
- ability to read, analyze, and interpret documents such as policy and procedure manuals
- ability to write effective reports and memos
- ability to respond to inquiries from employees or guests
- effective communication skills in one-on-one, small group, and large group situations
- ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
- ability to compute rate, ratio, and percent and interpret data from graphs
- ability to apply common sense reasoning to a variety of situations
Job Duties
- Understands and assists with sequence of service in all food & beverage outlets
- enforces performance standards, policies and procedures as they relate to venue operations
- monitors service in all venues as assigned
- ensures smooth and efficient operations on a continual basis by being visible and active in the venue, and communicating with venue & operations management on any challenges, assistance required, guest concerns, staffing challenges, or supply needs
- ensures that the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner
- ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances
- assists venue managers with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs
- monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills
- provides input to the venue managers concerning operational deficiencies, and areas in need of improvement
- works closely with the culinary and stewarding teams, ensuring food quality, recipe adherence, sanitation, and ample supplies to service the guest
- promotes positive guest relations through prompt, courteous, and efficient service
- handles guest issues and communicates appropriately through reports and emails distribution lists
- reviews, coaches accordingly, and provides recommendations and suggestions to hire, train, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner
- maintains professional grooming and appearance, and acts as a role model according to established grooming and appearance policy
- listens to, evaluates, and handles guest comments in a way that satisfies the guest to their satisfaction
- maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations as well as internal controls, policies, and procedures
- completes shift administrative tasks as assigned which includes venue opening/closing checklists, daily manager reports, ordering of product, labor reports, scheduling floor plans, service recoveries, incident reports, and other requests brought forth by operations management
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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