Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
This position is with a prominent casino venue focused on delivering exceptional guest experiences while maintaining compliance with all gaming, health, and safety regulations. As a dynamic and fast-paced environment, the venue is dedicated to creating an atmosphere of fun and professionalism for guests and employees alike, ensuring the highest standards of service are consistently met. The venue specializes in food and beverage operations as part of its broader entertainment and hospitality offerings, operating during various shifts to accommodate the demands of casino patrons. The company values integrity, mutual respect, and ongoing employee development as core components of its workplace... Show More
Job Requirements
- High school diploma or equivalent preferred
- One to three years related supervisory experience preferred
- Strong interpersonal and communication skills required
- Appropriate licenses as required
- ServSafe certification or ability to become certified
- Knowledge of HACCP standards required
- Active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission and completion of Indiana ATC approved server training program
- Position requires a Level 4 Gaming License
- Ability to read, analyze, and interpret documents such as policy and procedure manuals
- Ability to write effective reports and memos
- Ability to communicate effectively in various settings
- Ability to perform mathematical operations including addition, subtraction, multiplication, and division
- Ability to apply common sense reasoning to various situations
- Ability to meet physical demands including standing, walking, and occasionally lifting up to 25 lb
- Ability to work in a noisy and sometimes smoky casino environment
Job Qualifications
- High school diploma or equivalent preferred
- One to three years related supervisory experience preferred
- Strong interpersonal and communication skills
- Appropriate licenses as required
- ServSafe certification or ability to obtain
- Knowledge of HACCP standards
- Active employee permit issued by the State of Indiana's Alcohol and Tobacco Commission and completion of approved server training program
- Level 4 Gaming License
- Ability to read and interpret policy and procedure manuals
- Ability to write effective reports and memos
- Ability to communicate effectively in one-on-one, small group, and large group settings
- Proficient in basic mathematical computations
- Ability to apply common sense reasoning
Job Duties
- Understands and assists with sequence of service in all food and beverage outlets
- Enforces performance standards, policies and procedures as they relate to venue operations
- Ensures smooth and efficient operations on a continual basis by being visible and active in the venue
- Communicates with venue and operations management on challenges, guest concerns, staffing, or supply needs
- Ensures highest possible standards of guest service and employee relations are maintained
- Ensures compliance with all health and safety standards, beverage, federal, state and local laws
- Assists venue managers with employee scheduling and staffing adjustments
- Monitors job performance of venue employees and provides feedback
- Provides input on operational deficiencies and areas needing improvement
- Works closely with culinary and stewarding teams to ensure food quality and sanitation
- Promotes positive guest relations through prompt, courteous, and efficient service
- Handles guest issues and communicates through reports and emails
- Reviews, coaches, and provides recommendations for employee hiring, training, promotion, evaluation, discipline, and termination
- Maintains professional grooming and appearance
- Listens to and resolves guest comments satisfactorily
- Maintains knowledge of gaming laws and internal controls
- Completes shift administrative tasks including opening and closing checklists, daily reports, product ordering, labor reports, scheduling, service recovery, and incident reporting
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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