Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,400.00 - $58,800.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
This job opportunity is with a casino venue known for delivering high-standard entertainment and hospitality experiences. The establishment is dedicated to providing exceptional service to guests while maintaining strict adherence to gaming regulations and operational policies. This company values integrity, customer satisfaction, and employee development, consistently striving to create a welcoming and enjoyable atmosphere for patrons and staff alike. The casino environment is dynamic and often fast-paced, requiring team members to be adaptable, proactive, and highly customer-focused. As a prominent player in the hospitality and gaming industry, the casino ensures compliance with all federal, state, and local laws, particularly regarding... Show More
Job Requirements
- high school diploma or equivalent preferred
- one to three years related supervisory experience preferred
- strong interpersonal and communication skills required
- ServSafe certification or ability to become certified required
- knowledge of HACCP standards required
- must hold appropriate licenses as required
- ability to read, analyze, and interpret policy and procedure manuals
- ability to write effective reports and memos
- ability to communicate effectively in various group settings
- must be able to perform physical tasks including occasional lifting up to 25 lbs
- must handle a noisy and sometimes smoky work environment
- must possess or be able to obtain a Level 4 Gaming License
- must hold an active employee permit from the Indiana Alcohol and Tobacco Commission
- completed Indiana ATC approved server training program required
Job Qualifications
- high school diploma or equivalent preferred
- one to three years related supervisory experience preferred
- strong interpersonal and communication skills required
- appropriate licenses as required
- ServSafe certification or ability to become certified required
- knowledge of HACCP standards required
- active employee permit issued by the State of Indiana's Alcohol and Tobacco Commission
- completed Indiana ATC approved server training program
- ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents
- ability to write effective reports and memos
- ability to respond to inquiries from employees or guests
- ability to communicate effectively in one-on-one, small group, and large group situations
- ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- ability to compute rate, ratio and percent, and to interpret data from graphs
- ability to apply common sense reasoning to a variety of situations
Job Duties
- understands and assists with sequence of service in all food and beverage outlets
- enforces performance standards, policies and procedures as they relate to venue operations
- monitors service in all venues as assigned
- ensures smooth and efficient operations on a continual basis by being visible and active in the venue, and communicating with venue and operations management on any challenges, assistance required, guest concerns, staffing challenges, or supply needs
- ensures that the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner
- ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances
- assists venue managers with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs
- monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills
- provides input to the venue managers concerning operational deficiencies, and areas in need of improvement
- works closely with the culinary and stewarding teams, ensuring food quality, recipe adherence, sanitation, and ample supplies to service the guest
- promotes positive guest relations through prompt, courteous, and efficient service
- handles guest issues and communicates appropriately through reports and emails distribution lists
- reviews, coaches accordingly, and provides recommendations and suggestions to hire, train, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner
- maintains professional grooming and appearance, and acts as a role model according to established grooming and appearance policy
- listens to, evaluates, and handles guest comments in a way that satisfies the guest to their satisfaction
- maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations as well as internal controls, policies, and procedures
- completes shift administrative tasks as assigned which includes venue opening/closing checklists, daily manager reports, ordering of product, labor reports, scheduling floor plans, service recoveries, incident reports, and other requests brought forth by operations management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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