Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,400.00 - $95,100.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Paid holidays
Job Description
The Food & Beverage (F&B) Floor Manager position is a pivotal role within the hospitality industry, specifically tailored to managing day-to-day operations across various Food & Beverage venues including fast food outlets, bars, restaurants, events, and banquets. This role is embedded within a fast-paced, high-volume environment where exceptional guest service and operational excellence are paramount. The position is ideal for professionals seeking a leadership role in a dynamic setting where they can leverage their management expertise to ensure consistent quality, presentation, and service in all Food & Beverage offerings.
This role requires overseeing a diverse team of Food & Be... Show More
This role requires overseeing a diverse team of Food & Be... Show More
Job Requirements
- Must be at least 18 years old
- Possess a high school or equivalent diploma
- Ability to obtain the appropriate license pursuant to the New York State Lottery regulations
- Bachelor’s Degree in Food Service, Business Management, Culinary School Diploma, or closely related field OR two years experience in a High Volume Food and Beverage Supervisory position or equivalent OR two years management experience in the hiring position’s Department
- Five years related work experience in a High Volume Food & Beverage setting required
- Three years related experience in a Casino High Volume Food & Beverage setting preferred
- Superior written and verbal communication skills
- Able to effectively address all levels within the organization
- Demonstrated working knowledge of state gaming regulations pertaining to casino operations
Job Qualifications
- Must have excellent planning, organizational, verbal communication, and delegation skills
- Must be able to clearly communicate in written and verbal expression
- Must have the ability to listen actively and attentively to instructions
- Must have the ability to maintain discretion and confidentiality
- Requires knowledge and ability to operate computers and general office equipment
- Be adaptable, and demonstrate the highest level of customer/client service and response
- Proficient in Microsoft Word and Excel
- Must have union rules and regulation knowledge within a food and beverage environment
- Must possess Franchise, T.I.P.S., NYC DOH & Serfsave training certificates where applicable
- Ability to work weekends & holidays
- Ability to use and working knowledge of various computer software programs, POS systems, inventory systems, and restaurant management software
- Must possess leadership skills using up-to-date food and beverage trends and best practices
- Ability to manage personnel and meet financial targets and budgets
- Guest oriented and service-minded
Job Duties
- Supervises leads and directs all Food and Beverage staff
- Supervise subordinate Food and Beverage professionals, performing activities such as interviews, hiring, training, evaluation, task delegation, and skill development
- Administers disciplinary action as needed
- Monitors for compliance with all company policies and government regulations
- Ensures compliance of the union contract bargaining agreement
- Maintains safe and sanitary work area and practices per the New York City Department of Health and Servsafe guidelines
- Serves as a consistent presence for the operation by guiding, directing, and de-escalating bottlenecks
- Availability to work weekends, holidays, and Food & Beverage busy days
- Evaluate shift schedules and adjusts, if necessary, to accommodate operational needs
- Prepare, maintain, and submit essential paperwork in a punctual manner
- Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, and friendly service
- Manages day to day operations within budgeted guidelines
- Holds daily pre-shift meetings for staff
- Maintains inventory and oversees ordering of all work tools as well as food and paper products
- Attends periodic meetings and training sessions
- Ensures food and beverage quality and consistency of all products through constant monitoring and making necessary improvements
- Nurture an ownership work environment with emphasis on motivation and teamwork
- Develops a positive and productive relationship with subordinates & co-workers
- Effectively & positively motivates employees
- Preserve excellent internal and external customer service
- Works independently and exhibits good judgment and independent discretion
- Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates
- Champions other responsibilities as they emerge and keeps open communication in order to work through operational concerns and challenges
- Projects a professional personal image in appearance and grooming in accordance with company policy
- Performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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