Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,400.00 - $95,100.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The Food & Beverage (F&B) Floor Manager plays a pivotal role in overseeing the daily operations of a variety of Food & Beverage venues, including fast food outlets, bars, restaurants, special events, and banquets. This position is highly dynamic and requires the manager to coordinate multiple facets of the F&B department to ensure smooth and efficient service delivery. The manager acts as a key figure in managing staff by interviewing, selecting, scheduling, training, and developing personnel to maintain high operational standards. They are also responsible for coaching employees to enhance their skills and enforce discipline when necessary.
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Job Requirements
- Must be at least 18 years old
- Possess a high school or equivalent diploma
- Ability to obtain appropriate license pursuant to New York State Lottery regulations
- Bachelor’s Degree in Food Service Business Management Culinary School Diploma or closely related field OR two years experience in a high volume food and beverage supervisory position or equivalent OR two years management experience in the hiring position’s department
- Five years related work experience in a high volume food and beverage setting required
- Three years related experience in a casino high volume food and beverage setting preferred
- Superior written and verbal communication skills
- Demonstrated working knowledge of state gaming regulations pertaining to casino operations
- Frequent exposure to loud noise bright lights and exposure to hot and cold weather conditions
- Frequent standing walking and sitting
- Must be able to lift and carry a minimum of 50 pounds
Job Qualifications
- Must have excellent planning organizational verbal communication and delegation skills
- Must be able to clearly communicate in written and verbal expression
- Must have the ability to listen actively and attentively to instructions
- Must have the ability to maintain discretion and confidentiality
- Requires knowledge and ability to operate computers and general office equipment
- Be adaptable and demonstrate highest level of customer client service and response
- Proficient in Microsoft Word and Excel
- Must have union rules and regulation knowledge within a food and beverage environment
- Must possess Franchise T.I.P.S. NYC DOH and Serfsave training certificates where applicable
- Ability to work weekends and holidays
- Ability to use and working knowledge of various computer software programs POS systems inventory systems and restaurant management software
- Must possess leadership skills using up to date food and beverage trends and best practices
- Ability to manage personnel and meet financial targets and budgets
- Guest oriented and service-minded
- Superior written and verbal communication skills able to effectively address all levels within the organization
- Demonstrated working knowledge of state gaming regulations pertaining to casino operations
Job Duties
- Supervises leads and directs all Food and Beverage staff
- Supervise subordinate Food and Beverage professionals performing interviews hiring training evaluation task delegation and skill development
- Administers disciplinary action as needed
- Monitors for compliance with all company policies and government regulations
- Ensures compliance of the union contract bargaining agreement
- Maintains safe and sanitary work area and practices per the New York City Department of Health and Servsafe guidelines
- Serves as a consistent presence for the operation by guiding directing and de-escalating bottlenecks
- Availability to work weekends holidays and Food and Beverage busy days
- Evaluate shift schedules and adjusts if necessary to accommodate operational needs
- Prepare maintain and submit essential paperwork in a punctual manner
- Ability to multitask work in a fast pace environment and have a high level of attention to detail while ensuring prompt efficient and friendly service
- Manages day to day operations within budgeted guidelines
- Holds daily pre-shift meetings for staff
- Maintains inventory and oversees ordering of all work tools as well as food and paper products
- Attends periodic meetings and training sessions
- Ensures food and beverage quality and consistency of all products through constant monitoring and making necessary improvements
- Nurture an ownership work environment with emphasis on motivation and teamwork
- Develops a positive and productive relationship with subordinates and co-workers
- Effectively and positively motivates employees
- Preserve excellent internal and external customer service
- Works independently and exhibits good judgment and independent discretion
- Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates
- Champions other responsibilities as they emerge and keeps open communication in order to work through operational concerns and challenges
- Projects a professional personal image in appearance and grooming in accordance with company policy
- Performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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