Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,200.00 - $105,800.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Employer Paid Life Insurance
Other supplemental benefits
Employer matched 401k
Hotel Room Discounts
Enhanced paid vacation
Sick Time
Holiday pay
Job Description
Glasbern is an esteemed hospitality destination known for its commitment to providing exceptional guest experiences through upscale dining and event services. This distinguished establishment prides itself on offering a refined environment where luxury meets comfort, catering to discerning patrons who seek exquisite culinary delights and superior customer service. Nestled in a picturesque setting, Glasbern has built a reputation as a premier location for weddings, corporate events, and memorable dining occasions, all wrapped in an ambiance that combines elegance with warm hospitality. The company fosters a culture of excellence and team spirit, dedicated to both its guests and employees, offering a... Show More
Job Requirements
- Associate or bachelor’s degree in hospitality preferred
- Four plus years experience as a F&B director, preferably in a hotel
- Knowledge of overall F&B operations
- Simphony/Micros POS experience preferred
- Bartender experience mandatory
- Proficient with Microsoft Office
- Excellent guest communication skills
- Team player who helps co-workers
- Outstanding customer service skills
- Knowledge of departmental operations
- Basic computer and training technique knowledge
- Professional appearance and demeanor
- Ability to make sound decisions
- Strong interpersonal skills
- Willingness to work varied schedules including holidays and weekends
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- Excellent organizational and multitasking abilities
- Positive attitude and strong work ethic
Job Qualifications
- Associate or bachelor’s degree in the hospitality field preferred
- Four plus years working as a F&B director, preferably in a hotel
- Extensive knowledge of overall F&B operations
- Simphony/Micros POS experience preferred
- Bartender experience mandatory
- Proficient with Microsoft Office
- Can communicate well with guests
- Must be willing to pitch-in and help co-workers with their job duties and be a team player
- Must be able to provide outstanding customer service to internal and external guests
- Must have knowledge of departmental operations
- Must have knowledge of computers and training techniques
- Maintain a professional appearance and manner at all times
- Ability to exercise judgment in evaluating situations and in making sound decisions
- Must have strong interpersonal skills and cordial behavior
- Excellent communication, organization, written and guest relations skills
- Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
- Strong interpersonal skills and a can-do positive attitude
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
Job Duties
- Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards
- Oversee daily operations of the F&B division
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Take complete ownership for the ongoing training requirements in the F&B division
- Lead, develop and support associates to ensure they are performing in accordance with established standards and TKo core values
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns
- Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs
- Conduct performance evaluations that are timely and constructive
- Handle discipline of team members as needed and in accordance with company policy
- Implement effective controls of food, beverage and labor costs
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service
- Monitor and contribute to the control of food & beverage inventories
- Supervise food and beverage service throughout banquet functions to ensure quality service and product quality
- Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc
- Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner
- Participate in and lead department meetings
- Process banquet checks accurately and efficiently for payment
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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