Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,713.32 - $79,641.65
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Tuition Assistance
discounted room rates
Training and development opportunities
Career advancement opportunities
Job Description
The Waymark Chattanooga is an exciting new addition to the Hilton Tapestry Collection, managed by Concord Hospitality, a renowned and respected hospitality company known for its commitment to quality, integrity, community, profitability, and fun. As a brand new hotel situated in Chattanooga, The Waymark offers a unique blend of local charm and upscale accommodations designed to provide guests with a memorable experience. Concord Hospitality has a long-standing reputation for fostering a dynamic workplace culture that emphasizes associate growth, outstanding customer service, and innovative hospitality solutions. With a growing portfolio, Concord invests deeply in its associates from interns to executives, promoting... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Minimum of 5 years’ experience in food and beverage management, including leadership roles
- Demonstrated ability to develop and implement financial and operational plans
- Strong knowledge of food safety and hygiene regulations
- Excellent leadership, communication, and decision-making skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficiency in relevant management software and reporting tools
- Ability to manage multiple priorities in a fast-paced environment
Job Qualifications
- Proven experience in a leadership role within the food and beverage or hospitality industry
- Strong understanding of financials, food cost, labor cost, and revenue strategies
- Excellent communication and interpersonal skills with a hands-on leadership style
- Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence
- Experience managing both restaurant and banquet operations is preferred
- Strong organizational and problem-solving skills
Job Duties
- Develop short-term and long-term financial and operational plans that align with the hotel’s and Concord’s strategic goals
- Oversee all food and beverage outlets and banquet operations to ensure seamless execution and service excellence
- Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations
- Design and implement revenue-generating programs that provide excellent value and guest satisfaction
- Empower and train team members to meet or exceed guest expectations through consistent service delivery
- Monitor food presentation and partner with Executive Chef and kitchen staff to address any concerns or inconsistencies
- Ensure smooth execution of group bookings and banquet events using proper banquet service techniques
- Lead and motivate food and beverage associates using effective leadership practices and performance management
- Recruit, interview, onboard, and train qualified team members to meet service and performance standards
- Make strategic business decisions using reports, performance data, and operational insights
- Enforce all Concord and brand standard operating procedures and service protocols
- Oversee the creation and execution of marketing initiatives to promote food and beverage outlets and seasonal offerings
- Continuously develop and implement innovative programming to remain competitive in the local market
- Build relationships within the local community to enhance public relations and brand presence
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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