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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid vacation
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts
Job Description
Century Golf Partners Management is a leading company specializing in the operation and management of prestigious golf clubs and country clubs across the United States. Known for its commitment to excellence, Century Golf Partners Management focuses on delivering superior member experiences by maintaining high standards in hospitality, service, and facilities management. As a respected name in the golf and country club industry, the company emphasizes professional development, operational efficiency, and customer satisfaction, making it an ideal workplace for individuals passionate about the hospitality sector and golf culture. Century Golf Partners Management operates several golf courses and country clubs where each... Show More
Job Requirements
- Specialty/technical training required (2-year college degree preferred)
- 5 years of related experience in customer service role within the hospitality industry, or equivalent combination of education and experience
- 1-2 years experience of personnel management, preferably in golf/hospitality/service industry
- must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
- experience in resolving customer issues/complaints as well as overall excellent customer service required
- proficient in computer software including Microsoft Word and Excel
- solid time management, organization and prioritization skills
- ability to make decisions in a fast paced environment
- proven ability to effectively build and foster a team environment
- valid driver's license required
Job Qualifications
- 2-year college degree preferred
- minimum 5 years of customer service experience in hospitality
- 1-2 years of personnel management experience
- knowledge of food and beverage operations
- proficient with Microsoft Word and Excel
- excellent communication and interpersonal skills
- ability to manage and resolve customer complaints
- strong organizational and multitasking skills
- teamwork and leadership capabilities
- valid driver's license
Job Duties
- Supervises and assists in training all food and beverage team members pertaining to the Clubhouse Restaurant or Golf Course Café/Grill area, dining and private dining to ensure the highest quality guest service and presentation
- completes environmental checklist for all F&B spaces and supervises related staff assignments
- monitors guest experience, touches tables, handles guest comments and performs service recoveries if necessary to ensure ultimate guest satisfaction
- examines food quality and presentation and provides corrective training where necessary, involving the culinary management team when needed
- examines beverage quality, preparation and presentation, provides corrective training where necessary
- control costs of all food and beverage outlets by assisting management in: purchasing of food, beverage, supplies and equipment
- maintaining effective profit and loss controls
- utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws
- completes weekly payroll and staff audit
- manage bar and event beverage consumption, by ensuring that every transaction is accounted for
- assuring that stock is appropriate
- maintain a Banquet Bar Control sheet for all events
- supervises the maintenance for cleanliness, sanitation, appearance and adherence to health code standards
- ensure department compliance with local liquor laws, and safety, health and sanitation regulations to include Food Manager Certificate, Food Handler Certificates, and Alcohol Server Certifications for all staff that may serve alcohol
- conducts one-on-one, side-by-side and monthly meetings with team members, follows up on established training steps, supervises performance and provides necessary retraining
- report all product/service defects and takes ownership to get these deficiencies resolved
- assist in the development and implementation of Standard Operating Procedures for all food & beverage outlets
- participates actively in weekly management meetings
- understands POS systems and has the capacity to perform all team member and management functions
- works closely with other departments within the golf course to enhance the guest experience
- reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management
- runs end of shift POS sales reports and prepares reports as requested by the Food and Beverage Manager to provide information on performance, issues and concerns
- supervises staff's punctuality and adherence to uniform and appearance standards
- oversees the requisitioning of operating supplies, china, glass and silverware and beverage
- performs or assigns any other reasonably related duty to ensure guest satisfaction, the smooth operation of the F&B department in his/her responsibility and positive publicity for guest service
- primary duty is management and coordination, however the Food & Beverage Service Manager may be required to fill in as bartender, server, host, etc. to relieve staff during peak service hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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