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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Travel discount
Employee Discounts
Job Description
Sentral is an innovative and dynamic network of residential communities transforming modern living experiences. Dedicated to redefining the way people live, Sentral’s mission is to be the premier residential hospitality operator, delivering superior performance, enhanced living experiences, and interconnected community networks. Operating in some of the world’s most vibrant cities, including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, Sentral offers residents the convenience, comfort, and connection synonymous with the feeling of home, yet elevated with premium amenities and cutting-edge technology-enabled services. Sentral communities are carefully designed... Show More
Job Requirements
- High school diploma or GED required
- Minimum 4 years customer service experience
- Minimum 4 years Food and Beverage leadership experience
- Supervisory experience a plus
- Wellness and Fitness experience a plus
- Ability to sell/lease and drive sales without hesitation
- Solid understanding of Microsoft Office (Outlook, Excel, Word)
- Excellent verbal and written communication skills
- Keen attention to detail with a creative problem-solving approach
- Ability to work independently and as part of a team
- Ability to make decisions and initiate action within established guidelines
- Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
- Ability to work a flexible schedule, including evenings and weekends
Job Qualifications
- High school diploma or GED required
- Minimum 4 years customer service experience
- Minimum 4 years Food and Beverage leadership experience
- Supervisory experience a plus
- Wellness and Fitness experience a plus
- Ability to sell/lease and drive sales without hesitation
- Solid understanding of Microsoft Office (Outlook, Excel, Word)
- Excellent verbal and written communication skills
- Keen attention to detail with a creative problem-solving approach
- Ability to work independently and as part of a team
- Ability to make decisions and initiate action within established guidelines
- Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
- Ability to work a flexible schedule, including evenings and weekends
Job Duties
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Build the company image by cultivating relationships with influential companies and figures throughout the area
- Assist with oversight of the budget, procurement of supplies needed to execute activations and events, mood board creation per activation and resident event, who/what/when/where document completion and Lifestyle folder oversight in the Google Drive
- Coordinate all engagement events and activities
- Assist in overseeing the food and beverage operations for our Members' club
- Coordinate onsite events and outings, and support group activities to increase Member and Resident participation
- Assist with amenity space reservations and 3rd party services
- Conduct Facility walk thru to ensure safe and appropriate operation of equipment
- Synchronize Member and Resident check-ins and Reservations
- Assist with guest policies and liability waivers for 1st time guests
- Own all lifestyle announcement creation and execution for the Sentral Life App as it relates to lifestyle programming
- Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations
- Be available consistently for all shifts on the 5th and 41st floor amenity spaces in order to familiarize new and existing residents with our services and their new home
- Effectively motivate team members on a daily basis to promote a positive and exciting work environment
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Develop positive relationships with residents to create a personal and welcoming environment
- Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests
- Prepare and drive various programming and partnership narratives, lessons learned, and playbooks for development projects
- Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors
- Perform other related duties and assignments as needed and assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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