Job Overview
Compensation
Type:
Salary
Rate:
Range $50,100.00 - $67,300.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
wellness programs
Paid Time Off
Job Description
PENN Entertainment is a dynamic and innovative company operating in the entertainment and hospitality industry. Renowned for its diverse portfolio of gaming, sports, and interactive entertainment offerings, PENN Entertainment creates engaging experiences for millions of people across various markets. The company places a strong emphasis on cultivating a fun and inclusive work environment where team members are inspired to grow both personally and professionally. Known for its vibrant culture, PENN Entertainment supports its employees with comprehensive wellness programs, financial benefits, and career advancement opportunities. Furthermore, the company values diversity, teamwork, and a strong commitment to delivering exceptional customer service in... Show More
Job Requirements
- Must be at least 21 years of age
- High School Diploma or GED or two years' previous customer service experience or combination of education and experience
- Five years' experience in Food & Beverage preferred but not required
- Previous experience in Food & Beverage desired but not required
- Ability to add, subtract, multiply, and divide in various units of measure
- Must have ability to interact with guests, staff, and colleagues and resolve problems diplomatically
- Must be proficient in Microsoft Outlook programs
- Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment
- Flexible to work all shifts including holidays, nights, weekends, and overtime
- Ability to read and interpret documents in English
- Ability to communicate verbally and in writing in English
- Ability to apply common sense understanding to carry out instructions
- Employee must qualify for licenses and permits required by regulations
- Must successfully complete TIPS training
- Ability to meet physical demands including standing, lifting up to 50 pounds, reaching, bending, and balancing
- Must work in moderate to loud noise environment and possibly be exposed to secondhand tobacco smoke
Job Qualifications
- High School Diploma or GED or two years' previous customer service experience or a combination of education and experience
- Knowledge of kitchen and restaurant sanitation, operation, and maintenance of equipment
- Proficient in Microsoft Outlook programs
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and interpret bar graphs
- Ability to interact with guests, staff, and colleagues to resolve conflicts diplomatically
- Ability to read, interpret, and communicate in English both verbally and in writing
- Successful completion of TIPS training
- Ability to apply common sense in carrying out instructions and deal with problems involving concrete variables in standardized situations
Job Duties
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals and monitor achievements of performance and profit objectives
- Adhere to scheduling and coordinate with manager regarding scheduling concerns
- Support compliance with departmental budgets
- Promote and demonstrate superior customer service in accordance with company standards
- Assist in maintenance of cost control methods and monitor pars and inventory
- Maintain and develop procedures for food service and inspect menu items for customer satisfaction
- Follow quality assurance procedures to ensure health and customer service standards
- Respond to guest needs and report problems to Manager
- Assist Manager with administrative duties as assigned
- Conduct pre-shift meetings to relay pertinent information
- Assist in cleaning and resetting Food & Beverage outlet during shifts
- Monitor appearance of food and beverage served and address deviations
- Assist in cross training team members and support peers
- Ensure compliance with all regulatory requirements and report issues to management
- Maintain confidentiality in departmental and company matters
- Manage work procedures and expedite workflow
- Provide coaching and counseling to team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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