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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Paid holidays
Job Description
The Condado Collection is a prestigious collection of hospitality properties located in Puerto Rico, encompassing a diverse range of offerings from classic and modern luxury full-service hotels to fine dining and entertainment venues. This esteemed group is dedicated to delivering exceptional guest experiences by combining quality service with a deep understanding of hospitality. With its strong presence in the Puerto Rican hospitality industry, The Condado Collection has built a reputation for excellence, ensuring that every property under its umbrella maintains high standards in both accommodation and guest services. This commitment to quality and authenticity positions The Condado Collection as a... Show More
Job Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- minimum of 2 years supervisory experience in food and beverage management
- strong leadership skills
- ability to motivate diverse teams
- effective multitasking and problem-solving abilities
- proficiency in computer applications such as Excel, Word, and PowerPoint
- familiarity with POS systems
- ability to work flexible hours including nights, weekends, and holidays
- bilingual in Spanish and English
- excellent communication skills
- professional appearance and demeanor
Job Qualifications
- Hospitality oriented
- bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- proven experience in food and beverage management with at least 2 years in a supervisory role
- strong leadership and interpersonal skills
- ability to motivate and inspire a diverse team
- ability to handle pressures of coordinating multiple activities and provide solutions
- computer skills including Excel, Word, PowerPoint
- knowledge of POS systems
- ability to organize and prioritize multiple tasks
- ability to work flexible hours including nights, weekends, and holidays
- fully bilingual in Spanish and English
Job Duties
- Assist the Food & Beverage Manager in overseeing all food and beverage operations
- supervise and coordinate activities of food and beverage staff including servers, bartenders, and hosts/hostesses
- train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols
- schedule staff to ensure coverage during peak hours and special events
- monitor guest satisfaction levels and respond to feedback and complaints
- ensure all guests receive exceptional service and have memorable dining experiences
- handle difficult situations professionally and resolve issues satisfactorily
- assist in developing and implementing policies to optimize efficiency and productivity
- oversee inventory management including ordering, receiving, and maintaining stock levels
- ensure compliance with health, safety, and sanitation regulations including food handling and alcohol service laws
- conduct regular inspections of dining, kitchen, and storage areas
- maintain professional restaurant image including cleanliness, uniforms, and appearance standards
- ensure security procedures are in place to protect employees, customers, and assets
- investigate and resolve complaints concerning food quality and service
- follow company safety and security policies and report accidents and unsafe conditions
- develop and maintain positive working relationships supporting team goals
- ensure adherence to quality expectations and standards
- perform other duties as assigned by the manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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