Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $52,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Performance bonus
wellness programs
Career Development
Job Description
PENN Entertainment is a prominent leader in the integrated entertainment, sports content, and casino gaming industry, operating 43 destinations across North America along with online sports betting and iCasino platforms such as ESPN BET and theScore Bet Sportsbook and Casino. Founded on principles of innovation and inclusivity, PENN Entertainment has cultivated a work culture that thrives on energy, diversity, and passion for providing unparalleled entertainment experiences. The company not only focuses on delivering fun but also commits deeply to diversity, sustainability, and community engagement, aiming to positively impact team members, vendors, the environment, and the communities it serves. Employees at... Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts diplomatically
- Proficient in Microsoft Outlook
- Knowledge of kitchen and restaurant sanitation, operation and equipment maintenance
- Flexible to work all shifts including holidays, nights, weekends and overtime
- Must be at least 21 years old
Job Qualifications
- High school diploma or GED
- Two years previous customer service experience or combination of education and experience
- Knowledge of kitchen and restaurant sanitation, operation and maintenance of equipment
- Proficiency in Microsoft Outlook programs
- Ability to interact with guests and resolve problems diplomatically
- Ability to add, subtract, multiply and divide including working with fractions and decimals
- Must be at least 21 years old
- Ability to work flexible shifts including holidays, nights, weekends and overtime as needed
Job Duties
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals and monitor achievements of performance and profit objectives
- Adhere to scheduling and coordinate with manager any scheduling concerns with attention to guest satisfaction
- Support compliance to departmental budgets
- Actively promote and demonstrate superior customer service according to department and company standards
- Assist in maintenance of cost control methods and procedures by monitoring pars and inventory
- Help develop procedures for food service and inspect menu items for customer satisfaction
- Follow quality assurance procedures to meet health and customer service standards
- Respond to guest needs and report problems to manager
- Assist manager with administrative duties
- Conduct pre-shift meetings to relay pertinent information
- Assist in cleaning and resetting F&B outlet during shift
- Monitor food and beverage appearance and communicate deviations
- Assist in cross-training team members
- Ensure compliance with all regulatory requirements
- Maintain confidentiality in departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.