Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Desert Diamond Casino is a leading gaming and entertainment establishment located in the heart of Arizona. Known for its vibrant casino floor, diverse dining options, and top-tier customer service, Desert Diamond Casino offers guests an immersive and memorable experience grounded in excellent hospitality and sophisticated amenities. The casino is dedicated to maintaining a safe, clean, and engaging environment where both guests and team members feel valued and empowered. It is part of the Tohono O'odham Gaming Enterprise, which upholds stringent policies and procedures, including internal controls and compliance with Title 4 (Arizona liquor law) to ensure the highest standards of... Show More
Job Requirements
- high school diploma or GED
- five years of recent dining room food service or restaurant management experience or equivalent combination of experience and education
- must be 18 years of age or older
- no felony, theft or stealing convictions
- must be able to successfully pass a pre-employment drug/alcohol screen
- must pass background investigation
- must obtain and maintain a gaming license
- must have excellent written and verbal communication skills
- knowledge of restaurant management
- knowledge of inventory practices
- knowledge of management techniques
- knowledge of dining, buffet and food maintenance operations and customer service
- knowledge of all menu items including entrees, side dishes, beverages and desserts
- knowledge of POS systems
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to communicate effectively in English
- ability to service customers professionally
- ability to follow instructions and work in a busy environment
- skill in interpersonal and customer relations
- ability to carry out detailed oral and written instructions
- skill in computer use preferably Windows-based
- able to stand for extended periods
- able to lift and move up to 50 pounds
- able to work in a fast-paced casino and restaurant environment with exposure to second-hand smoke and high noise levels
- willing to work irregular hours including evenings, graveyards, holidays and weekends
Job Qualifications
- high school diploma or GED
- five years of recent dining room food service or restaurant management experience or equivalent combination of experience and education
- excellent written and verbal communication skills
- knowledge of restaurant management
- knowledge of inventory practices
- knowledge of management techniques
- knowledge of dining, buffet and food maintenance operations and customer service
- knowledge of all menu items including entrees, side dishes, beverages and desserts
- knowledge of POS systems
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to communicate effectively in English both verbally and in writing with staff and public
- ability to service customers in a professional appearance and manner
- ability to follow instructions and work in a stressful and busy environment
- skill in interpersonal and customer relations
- ability to carry out detailed but uninvolved written and oral instructions
- skill in the use of computers preferably in a Windows-based operating environment
Job Duties
- ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures including internal controls
- ensures all repairs are made timely and accurately
- ensures the interior surroundings are safe, clean, and professional
- ensures an engaged, empowered and high performance workplace culture
- knowledge of the laws and regulations governing food and beverage
- ensures that all tribal, city, state and federal health/food safety codes are upheld
- responsible for maintaining a clean, organized and sanitized work area while following all TOGE, tribal, city, state and federal health/food safety regulations and codes
- responsible for the delivery of service for food and beverage functions
- responds and resolves customer complaints
- responsible for quality control of items being served
- fills requisitions for warehouse
- orders nonfood items for all outlets
- trains staff members, organizes workloads and directs staff
- creates schedules according to functions
- conducts monthly inventory
- provides exceptional guest service to all guests in a friendly, efficient manner
- conducts performance evaluations on subordinates for purposes of job performance, counseling, and/or disciplinary action and other supervisory responsibilities
- works with the food and beverage department to coordinate all functions
- serves alcohol and non-alcoholic beverages to casino guests and ensures legal drinking age compliance and adheres to all Title 4 and TOGE alcohol controls
- contributes to a team effort and accomplishes related results as required
- performs other duties as required
- analyzes member survey results and regular member/guest feedback
- partners with management to identify opportunities for improvement to be addressed with effective training solutions
- exemplifies the desired culture and philosophies of the organization
- demonstrates Desert Diamond Casino 'On Brand' attitude towards team members and guests at all times
- displays, supports and reinforces Desert Diamond Casino's Spirit of Service Standards
- model the company standards and lead by example
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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