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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $48,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Performance bonus
wellness programs
Dental Insurance
Job Description
PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming industries, boasting 43 destinations across North America. The company also operates a strong online presence through theScore Bet Sportsbook and Casino, offering a diverse range of gaming and sports betting experiences to its customers. With a commitment to innovation and changing the landscape of entertainment, PENN Entertainment stays at the forefront of the industry by fostering a culture centered on fun, engagement, and career growth for its team members. This approach is complemented by the company’s strong values in diversity, sustainability, and community involvement, creating... Show More
Job Requirements
- Associate degree in related field
- Two years of food and beverage experience
- Minimum two years of supervisory experience
- Excellent written and verbal communication skills
- Fluent in English
- Ability to maintain confidentiality and professionalism
- Ability to interact with guests and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Ability to perform mathematical calculations including rates, ratios, and percentages
- Proficient in Microsoft Office applications
- Ability to present information effectively
- Ability to maintain energy and take proactive, strategic approaches
- Ability to work all shifts including nights, weekends, and holidays
Job Qualifications
- Associate degree (A.A) in related field
- Two years of food and beverage experience
- Minimum two years of previous supervisory experience
- Excellent written and verbal communication skills
- Fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Ability to write reports and business correspondence
- Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.)
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Job Duties
- Responsible for supervising the food and beverage outlet designated to this role and the overall daily management of a designated shift
- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
- Responsible for assisting in the budget process for the department by providing recommendations, ensures compliance to departmental budget initiatives, reports budget concerns to manager
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Ensures customer service standards are followed by all team members and addresses issues as they arise
- Responsible for the overall achievement of department customer service goals
- Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food and Beverage department for which this position is responsible
- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
- Assists Food and Beverage Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests
- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory
- Assists Food and Beverage Manager with administrative duties, as assigned
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
- Maintains strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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