Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
HSA
HRA
FSA
401k Retirement Plan
Life insurance
Disability Coverage
critical illness insurance
Employee assistance program
Paid parental leave
Employee Discounts
Attraction admission
Job Description
Meow Wolf is a pioneering creative company that specializes in immersive and interactive art experiences, blending storytelling and exploration to create transformative environments that captivate audiences. As a Delaware Public Benefit Corporation and certified B Corporation, Meow Wolf is deeply committed to financial, social, and environmental wellbeing in its community, promoting values of collaborative creativity, provocative playfulness, authentic compassion, audacious courage, and an inclusive culture that welcomes outsiders and values their individuality. With locations across the United States, Meow Wolf offers guests unique and dynamic encounters that extend beyond traditional art exhibits to include theatrical, narrative, and sensory-rich worlds that... Show More
Job Requirements
- Must be 21 years of age or older
- Minimum 3 years management experience in entertainment/hospitality/operations environment
- Proven work experience as an F&B Assistant Manager, Bar Assistant Manager, Assistant Food Manager or similar role
- Hands-on experience with point-of-sale systems
- Proven experience managing and achieving budgets
- Extensive knowledge of food service, liquor, bartending and service protocols
- Strong service skills and welcoming demeanor
- Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
Job Qualifications
- Minimum 3 years management experience in entertainment/hospitality/operations environment
- Proven work experience as an F&B Assistant Manager, Bar Assistant Manager, Assistant Food Manager or similar role
- Hands-on experience with point-of-sale systems
- Proven experience managing and achieving budgets
- Extensive knowledge of food service, liquor, bartending and service protocols
- Strong service skills and welcoming demeanor
- Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
- Prior experience with point-of-sales systems
- Prior work experience in a retail, museum, theme park, recreation facility, or other public space
- Adult + Child + Infant CPR, AED, and First Aid certification
- TIPS certification
- Prior experience with visual merchandising
- Bilingual, especially but not limited to English and Spanish
- Embrace and exemplify Meow Wolf culture
- Be enthusiastic about work and creating a transcendental guest experience
- Listen and communicate with compassion and positivity
- Demonstrate flexibility and receptiveness to change
- Willing to work outside comfort zone to assist guests or fellow team members
- Maintain professional courtesy and behavior at all times
- Be a "people person" - friendly, understanding, compassionate, positive
Job Duties
- Perform all job positions needed to operate a Food and Beverage location from food prep, drink prep, bussing, serving, cash register, etc.
- Deliver a memorable guest experience through exceptional customer service
- Perform job responsibilities with a creative flair that elevates the exhibition narrative
- Assist in the hiring and training of staff to provide a memorable and uniquely Meow Wolf level of service to guests
- Enforce proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
- Manage labor, productivity, quality control, and safety measures as established and set for site
- Carry out supervisory responsibilities in accordance with company policies and applicable laws
- Assist in planning and supporting promotional and special events in the venue, lounge, art gallery, corporate events, etc.
- Maintain all vendor and community relationships
- Assist in leading, developing, and managing a F&B team that encourages high guest service with talent growth and development
- Actively listen to and resolve complaints
- Work with the Scheduling Manager to ensure schedules are efficient and effective
- Set and maintain high standards of organization and cleanliness throughout the food and beverage locations including safe food handling
- Respond to injuries and emergencies appropriately
- Restock and replenish F&B inventory and supplies
- Work with the F&B Manager on inventory management and purchasing
- Remain knowledgeable on menu offerings and make recommendations based on guest preferences
- Collaborate with other team members to create and maintain a pleasant environment for guests
- Ensure staff is in compliance with all food and beverage regulations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
