Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Desert Diamond Casino is a prominent gaming and entertainment venue renowned for delivering exceptional guest experiences through its diverse food and beverage offerings. Located within the Tohono O'odham Gaming Enterprise, the casino combines a vibrant gaming atmosphere with high-quality dining services, catering to a vast array of guests. As a dynamic and reputable establishment, Desert Diamond Casino emphasizes a commitment to excellence, guest satisfaction, and adherence to stringent regulatory standards. The casino operates under various regulatory frameworks, including Title 4 Arizona liquor laws, ensuring all services meet or exceed compliance requirements. The Food and Beverage division is integral to the... Show More
Job Requirements
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must be able to successfully pass a pre-employment drug/alcohol screen
- Must be able to pass a background investigation
- Must obtain and maintain a gaming license
- Ability to stand for extended periods
- Ability to lift and/or move up to 50 pounds
- Ability to work evenings, graveyard shifts, holidays and weekends
- Ability to work extended hours and irregular shifts
- Ability to follow Tohono O'odham Gaming Enterprise alcohol training and internal controls consistently
- Must have extensive knowledge of Title 4 (Arizona liquor law)
Job Qualifications
- High school diploma or GED plus 5 years of recent dining room food service or restaurant management experience
- Equivalent combination of experience and education
- Knowledge of restaurant management
- Knowledge of inventory practices
- Knowledge of management techniques
- Knowledge of dining, buffet and food maintenance operations and customer service
- Knowledge of all menu items including entrees, side dishes, beverages and desserts
- Knowledge of POS systems
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Excellent written and verbal communication skills
- Ability to communicate effectively in English
- Professional appearance and manner
- Ability to follow instructions and work in a busy environment
- Skill in interpersonal and customer relations
- Ability to carry out detailed written and oral instructions
- Computer skills, preferably PC Windows-based
Job Duties
- Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures, including Internal Controls
- Ensures all repairs are made timely and accurately
- Ensures the interior surroundings are safe, clean, and professional
- Ensures an engaged, empowered and high performance workplace culture
- Knowledge of the laws and regulations governing Food & Beverage
- Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld
- Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes
- Responsible for the delivery of service for Food & Beverage functions
- Responds and resolves customer complaints
- Responsible for quality control of items being served
- Fills requisitions for warehouse
- Orders nonfood items for all outlets
- Trains staff members, organizes workloads and directs staff
- Creates schedules according to functions
- Conducts monthly inventory
- Provides exceptional guest service to all guests in a friendly, efficient manner
- Conducts performance evaluations on subordinates for purposes of job performance, counseling, and/or disciplinary action and other supervisory responsibilities
- Works with the Food & Beverage Department to coordinate all functions
- Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age are followed and complies with all Title 4 (Arizona liquor law) and TOGE alcohol controls
- Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls
- Contributes to a team effort and accomplishes related results as required
- Performs other duties as required
- Analyzes member survey results and regular member/guest feedback
- Partners with management to identify opportunities for improvement to be addressed with effective training solutions
- Exemplifies the desired culture and philosophies of the organization
- Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times
- Displays, supports and reinforces Desert Diamond Casino's Spirit of Service Standards
- Model the company standards and lead by example
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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