Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Employee assistance program
Job Description
Desert Diamond Casino is a premier entertainment and gaming establishment known for its vibrant atmosphere and commitment to exceptional guest experiences. As a dynamic part of the Tohono O'odham Gaming Enterprise (TOGE), the casino operates a range of food and beverage venues including restaurants, bars, and food courts, each designed to provide guests with high-quality dining and service. The casino's mission is not only to offer top-tier gaming and entertainment but also to cultivate an environment of professionalism, safety, and outstanding customer service. Desert Diamond Casino adheres strictly to all legal regulations, especially related to responsible alcohol service and food... Show More
Job Requirements
- High school diploma or GED
- Minimum five years of relevant food service or restaurant management experience
- Must be 18 years or older
- No felony, theft, or stealing convictions
- Successful completion of pre-employment drug and alcohol screening
- Background investigation clearance
- Ability to obtain and maintain a gaming license
- Must have excellent written and verbal communication skills
- Knowledge of restaurant management
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Skill in the use of POS systems and computers
- Ability to follow instructions and work in a fast-paced environment
- Ability to lift and/or move up to 50 pounds
- Willingness to work evening, graveyard, holiday, and weekend shifts
- Comfortable working in environments with second-hand smoke and high noise levels
Job Qualifications
- High school diploma or GED
- Five years of recent dining room food service or restaurant management experience
- Knowledge of restaurant management principles
- Knowledge of inventory management practices
- Familiarity with management techniques
- Understanding of dining, buffet and food maintenance operations
- Excellent customer service skills
- Knowledge of menu items including entrees, side dishes, beverages, and desserts
- Experience with POS systems
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Strong written and verbal communication skills
- Ability to interact professionally with customers and staff
- Ability to work effectively under stressful and busy conditions
- Proficient computer skills in Windows-based environments
- Strong interpersonal and customer relation skills
Job Duties
- Ensure compliance with all Tohono O'odham Gaming Enterprise policies and procedures including internal controls
- Ensure all repairs are made timely and accurately
- Ensure interior surroundings are safe, clean, and professional
- Foster an engaged, empowered, and high performance workplace culture
- Uphold all tribal, city, state and federal health and food safety codes
- Maintain clean, organized, and sanitized work areas in compliance with regulations
- Deliver superior service for food and beverage functions
- Respond and resolve customer complaints efficiently
- Maintain quality control of items being served
- Fill requisitions for warehouse supplies
- Order non-food items for all outlets
- Train staff, organize workloads, and direct team members
- Create schedules according to operational functions
- Conduct monthly inventory checks
- Provide exceptional guest service in a friendly and efficient manner
- Conduct performance evaluations for subordinate staff including counseling and disciplinary action
- Coordinate all functions with Food and Beverage Department
- Serve alcohol and non-alcoholic beverages in compliance with Title 4 Arizona liquor law and TOGE policies
- Adhere strictly to TOGE internal controls related to alcohol
- Collaborate in team efforts to achieve organizational goals
- Perform other duties as assigned
- Analyze member survey results and feedback to identify training improvement opportunities
- Exemplify the culture and philosophies of Desert Diamond Casino
- Demonstrate an 'On Brand' attitude toward team members and guests
- Display and support the Spirit of Service Standards
- Model company standards and lead by example
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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