Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Desert Diamond Casino is a premier gaming and entertainment destination nestled on the Tohono O'odham Nation reservation in Arizona. Known for its vibrant casino atmosphere, exemplary guest services, and diverse food and beverage offerings, the casino provides an exciting and dynamic environment for both guests and employees. Desert Diamond Casino is recognized for its commitment to quality, community engagement, and upholding the spirit and traditions of the Tohono O'odham people while delivering exceptional hospitality experiences. The establishment offers a range of in-house dining venues including food courts, bars, and full-service restaurants, catering to a broad spectrum of preferences and providing... Show More
Job Requirements
- High school diploma or GED
- Five years of recent dining room food service or restaurant management experience or equivalent combination of education and experience
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must pass pre-employment drug/alcohol screen and background investigation
- Must obtain and maintain a gaming license
- Must have excellent written and verbal communication skills
- Knowledge of restaurant management
- Knowledge of inventory practices
- Knowledge of management techniques
- Knowledge of dining, buffet and food maintenance operations and customer service
- Knowledge of all menu items including entrees, side dishes, beverages and desserts
- Knowledge of POS systems
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to communicate effectively in English verbally and in writing
- Professional appearance and manner
- Ability to follow instructions and work under stress
- Interpersonal and customer relations skills
- Ability to carry out detailed written and oral instructions
- PC and Windows-based computer skills
- Ability to stand for extended periods
- Ability to lift and/or move up to 50 pounds occasionally
- Availability to work evenings, graveyard, holidays, weekends and irregular shifts
Job Qualifications
- High school diploma or GED
- Five years of recent dining room food service or restaurant management experience or equivalent combination of education and experience
- Excellent written and verbal communication skills
- Knowledge of restaurant management
- Knowledge of inventory practices
- Knowledge of management techniques
- Knowledge of dining, buffet and food maintenance operations and customer service
- Knowledge of all menu items including entrees, side dishes, beverages and desserts
- Knowledge of POS systems
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to communicate effectively in English verbally and in writing
- Professional appearance and manner
- Ability to follow instructions and work under stress
- Interpersonal and customer relations skills
- Ability to carry out detailed, uninvolved written and oral instructions
- Computer skills in PC, Windows-based environment
Job Duties
- Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures including Internal Controls
- Ensures all repairs are made timely and accurately
- Ensures the interior surroundings are safe, clean, and professional
- Ensures an engaged, empowered and high performance workplace culture
- Knowledge of the laws and regulations governing Food & Beverage including Tribal, City, State and Federal Health/Food Safety codes
- Maintains a clean, organized and sanitized work area following all health and safety regulations
- Responsible for the delivery of service for Food & Beverage functions
- Responds and resolves customer complaints
- Responsible for quality control of items being served
- Fills requisitions for warehouse
- Orders nonfood items for all outlets
- Trains staff members, organizes workloads and directs staff
- Creates schedules according to functions
- Conducts monthly inventory
- Provides exceptional guest service in a friendly, efficient manner
- Conducts performance evaluations on subordinates for job performance, counseling, and disciplinary actions
- Works with Food & Beverage Department to coordinate all functions
- Serves alcohol and non-alcoholic beverages to casino guests and complies with all Arizona liquor laws and TOGE alcohol controls
- Adheres to all Title 4 Arizona liquor law and TOGE internal controls
- Contributes to team efforts and accomplishes related results as required
- Performs other duties as required
- Analyzes member survey results and guest feedback, partnering with management to identify training opportunities
- Exemplifies the desired culture and philosophies of the organization
- Demonstrates Desert Diamond Casino "On Brand" attitude towards team members and guests
- Displays, supports and reinforces Desert Diamond Casino's Spirit of Service Standards
- Models company standards and leads by example
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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