Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
Desert Diamond Casino is a premier gaming and entertainment destination committed to delivering exceptional guest experiences and fostering a high-performance workplace culture. As a dynamic and innovative establishment, the casino prides itself on upholding the highest standards of service, safety, and compliance within the hospitality industry. The casino operates multiple venues, including food courts, bars, and a variety of restaurants, each designed to provide unique and memorable dining and entertainment options for guests. At Desert Diamond Casino, employees are valued for their dedication, professionalism, and ability to contribute to the overall vibrant and welcoming atmosphere that distinguishes the property from... Show More
Job Requirements
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must successfully pass pre-employment drug/alcohol screen
- Must pass background investigation
- Must obtain and maintain a gaming license
- Ability to follow instructions and work in a stressful and busy environment
- Ability to service customers professionally
- Ability to communicate effectively in English
- Physical capability to stand for extended periods
- Ability to lift or move up to 50 pounds
- Availability for evening, graveyard, holiday and/or weekend shifts
Job Qualifications
- High school diploma or GED
- Minimum 5 years recent dining room food service or restaurant management experience
- Knowledge of restaurant management
- Knowledge of inventory practices
- Knowledge of management techniques
- Knowledge of dining, buffet and food maintenance operations and customer service
- Knowledge of all menu items including entrees, side dishes, beverages and desserts
- Knowledge of POS systems
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Excellent written and verbal communication skills
- Skill in interpersonal and customer relations
- Ability to carry out detailed written and oral instructions
- Computer proficiency in Windows-based environments
Job Duties
- Ensures compliance with Tohono O'odham Gaming Enterprise policies and procedures including internal controls
- Ensures all repairs are made timely and accurately
- Maintains safe, clean, and professional interior surroundings
- Promotes an engaged, empowered, and high performance workplace culture
- Upholds Tribal, City, State, and Federal Health/Food Safety codes
- Maintains clean, organized and sanitized work areas
- Delivers service for Food and Beverage functions
- Resolves customer complaints
- Ensures quality control of served items
- Fills requisitions and orders nonfood items
- Trains staff members and directs workloads
- Creates schedules for functions
- Conducts monthly inventory
- Provides exceptional guest service
- Conducts performance evaluations and disciplinary actions
- Coordinates Food and Beverage Department functions
- Serves alcohol and non-alcoholic beverages following Title 4 and TOGE controls
- Contributes to team efforts
- Performs other related duties
- Analyzes member surveys and guest feedback
- Models company standards and leads by example
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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