Job Overview
Compensation
Type:
Salary
Rate:
Range $44,600.00 - $59,900.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth opportunities
Diverse work environment
Job Description
PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming industries across North America. With an impressive portfolio of 43 destinations, as well as online sports betting and iCasino operations through theScore Bet Sportsbook and Casino, PENN Entertainment continues to push the frontier of modern entertainment. The company prides itself on its dynamic, fast-paced environment where innovation and guest satisfaction stand at the forefront of its mission. Emphasizing values such as diversity and sustainability, PENN Entertainment fosters a culture that supports the community, team members, vendors, and the planet. The commitment to career growth, well-being,... Show More
Job Requirements
- Associates degree from an accredited university, or equivalent work experience required
- Minimum 2 years previous supervisory experience required
- Previous experience in food & beverage desired, but not required
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Ability to write reports and business correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- Must be proficient in Microsoft Outlook programs
- Excellent motivational, communication and customer service skills required
- Must be willing to work at multiple casino locations as needed
Job Qualifications
- Associates degree from an accredited university, or equivalent work experience
- Minimum 2 years previous supervisory experience
- Ability to write reports and business correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- Must be proficient in Microsoft Outlook programs
- Excellent motivational, communication and customer service skills
- Must be willing to work at multiple casino locations as needed
Job Duties
- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives
- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
- Responsible for assisting in the budget process for the department and provide recommendations
- ensuring compliance to departmental budget initiatives
- reporting budget concerns to manager
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Ensures customer service standards are followed by all team members and addresses issues as they arise
- Responsible for the overall achievement of department customer service goals
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department
- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
- Assists Manager to ensure efficient sanitary and pleasant service for all guests
- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory
- Assist Manager with administrative duties, as assigned
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintains strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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