Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
The Desert Diamond Casino is a renowned entertainment and gaming venue located in Arizona that offers a dynamic and vibrant environment for both guests and employees. As a prominent player in the hospitality and gaming industry, the casino features several food and beverage outlets including bars, restaurants, and food courts that serve a wide array of culinary delights to its diverse clientele. The establishment takes pride in creating an engaging and enjoyable experience for patrons through exceptional customer service, superior food quality, and a welcoming atmosphere. Desert Diamond Casino operates under strict adherence to regulatory compliance, particularly with regard to... Show More
Job Requirements
- High school diploma or GED
- five years of recent dining room food service or restaurant management experience or equivalent combination of experience and education
- must be 18 years of age or older
- no felony theft or stealing convictions
- must be able to successfully pass a pre-employment drug alcohol screen background investigation obtain and maintain a gaming license
- must have excellent written and verbal communications skills with team members and the public
- knowledge of restaurant management
- knowledge of inventory practices
- knowledge of management techniques
- knowledge of dining buffet and food maintenance operations and customer service
- knowledge of all menu items including entrees side dishes beverages and desserts
- knowledge of POS systems
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to communicate effectively in the English language both verbally and in writing with other staff and general public
- ability to service customers in a professional appearance and manner
- ability to follow instructions and work in a stressful and busy environment
- skill in interpersonal and customer relations
- ability to carry out detailed but uninvolved written and oral instructions
- skill in the use of computer preferably in a PC Windows-based operating environment
Job Qualifications
- High school diploma or GED
- five years of recent dining room food service or restaurant management experience
- knowledge of restaurant management
- knowledge of inventory practices
- knowledge of management techniques
- knowledge of dining buffet and food maintenance operations and customer service
- knowledge of all menu items including entrees side dishes beverages and desserts
- knowledge of POS systems
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- excellent written and verbal communication skills
- ability to service customers in a professional appearance and manner
- ability to follow instructions and work in a stressful and busy environment
- skill in interpersonal and customer relations
- skill in the use of computer preferably in a PC Windows-based operating environment
Job Duties
- Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures including internal controls
- ensures all repairs are made timely and accurately
- ensures the interior surroundings are safe clean and professional
- ensures an engaged empowered and high performance workplace culture
- knowledge of the laws and regulations governing food and beverage ensures that all tribal city state and federal health food safety codes are upheld
- responsible for maintaining a clean organized and sanitized work area all while following all TOGE tribal City state and federal health food safety regulations and codes
- responsible for the delivery of service for food and beverage functions
- responds and resolves customer complaints
- responsible for quality control of items being served
- fills requisitions for warehouse
- orders nonfood items for all outlets
- trains staff members organizes workloads and directs staff
- creates schedules according to functions
- conducts monthly inventory
- provides exceptional guest service to all guests in a friendly efficient manner
- conducts performance evaluations on subordinates for purposes of job performance counseling and or disciplinary action and other supervisory responsibilities
- works with the food and beverage department to coordinate all functions
- serves alcohol and non alcoholic beverages to casino guests and ensures that legal drinking age are followed and complies with all Title 4 Arizona liquor law and TOGE alcohol controls
- adheres to all Title 4 Arizona liquor law and TOGE internal controls
- contributes to a team effort and accomplishes related results as required
- performs other duties as required
- analyzes member survey results and regular member guest feedback partners with management to identify opportunities for improvement to be addressed with effective training solutions
- exemplifies the desired culture and philosophies of the organization
- demonstrate Desert Diamond Casino 'On Brand' attitude towards team members and guest at all times
- displays supports and reinforces Desert Diamond Casino's spirit of service standards
- model the company standards and lead by example
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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