Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,700.00 - $64,100.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The Desert Diamond Casino is a prominent entertainment and gaming establishment known for its vibrant atmosphere and commitment to providing exceptional services to its guests. Situated in Arizona, it operates as a leading casino venue that offers not only gaming but also an extensive array of dining and beverage options. The casino is dedicated to excellence and takes pride in fostering a culture that emphasizes quality service, guest satisfaction, and adherence to regulatory standards. As part of the Tohono O'odham Gaming Enterprise (TOGE), Desert Diamond Casino follows stringent internal controls and legal requirements, particularly in areas concerning alcohol service and... Show More
Job Requirements
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must successfully pass pre-employment drug/alcohol screen
- Must pass background investigation
- Must obtain and maintain a gaming license
- Must have a high school diploma or GED
- Minimum five years experience in food service or restaurant management
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Ability to communicate effectively in English
- Must be able to work extended hours, irregular shifts, evenings, holidays and weekends
- Must be able to lift and/or move up to 50 pounds
- Ability to stand for extended periods
- Ability to work in a fast-paced environment with exposure to second-hand smoke and high noise levels
Job Qualifications
- High school diploma or GED
- Five years of recent dining room food service or restaurant management experience
- Knowledge of restaurant management
- Knowledge of inventory practices
- Knowledge of management techniques
- Knowledge of dining, buffet and food maintenance operations and customer service
- Knowledge of menu items including entrees, side dishes, beverages and desserts
- Knowledge of POS systems
- Excellent written and verbal communication skills
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Skill in interpersonal and customer relations
- Ability to communicate effectively in English
- Ability to service customers professionally
- Skill in computer use preferably in a PC, Windows-based environment
- Ability to follow instructions and work under pressure
Job Duties
- Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures including internal controls
- Ensures all repairs are made timely and accurately
- Ensures the interior surroundings are safe, clean, and professional
- Ensures an engaged, empowered and high performance workplace culture
- Knowledge of the laws and regulations governing Food & Beverage and uphold all tribal, city, state and federal health/food safety codes
- Maintain a clean, organized and sanitized work area following all health/food safety regulations
- Deliver service for Food & Beverage functions
- Respond and resolve customer complaints
- Responsible for quality control of items being served
- Fill requisitions for warehouse
- Order nonfood items for all outlets
- Train staff members, organize workloads and direct staff
- Create schedules according to functions
- Conduct monthly inventory
- Provide exceptional guest service in a friendly, efficient manner
- Conduct performance evaluations and handle disciplinary actions
- Coordinate functions with the Food & Beverage Department
- Serve alcoholic and non-alcoholic beverages in compliance with Title 4 and TOGE policies
- Adhere to all Title 4 (Arizona liquor law) and TOGE internal controls
- Contribute to team efforts and accomplish related results
- Perform other duties as required
- Analyze member survey results and guest feedback to improve services
- Exemplify the desired organizational culture and philosophies
- Demonstrate Desert Diamond Casino's 'On Brand' attitude
- Support and reinforce Desert Diamond Casino's Spirit of Service Standards
- Model company standards and lead by example
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter