Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Uniform allowance
Job Description
The Biltmore Hotel is a prestigious luxury hotel renowned for its exceptional hospitality, elegant ambiance, and commitment to providing guests with a memorable experience. Nestled in a prime location, the hotel boasts world-class dining establishments, exquisite accommodations, and a wide range of amenities designed to cater to both leisure and business travelers. With a strong emphasis on service excellence and attention to detail, the Biltmore Hotel has established itself as a leader in the hospitality industry, attracting guests from all around the world who seek a refined and personalized experience.
The server position at the Biltmore Hotel plays a ... Show More
The server position at the Biltmore Hotel plays a ... Show More
Job Requirements
- High School Diploma required
- Minimum two years experience in a high volume restaurant required
- Must be able to speak, read, write and understand English
- Must be able to compute accurate mathematical calculations
- Must be able to provide legible communication and directions
- Must be able to perform job functions with attention to detail, speed and accuracy
- Must be able to prioritize and organize
- Must be able to think clearly, remain calm and resolve problems using good judgment
- Must be able to follow directions thoroughly
- Must be able to understand guest service needs
- Must be able to work cohesively with co-workers as part of a team
- Must be able to work with minimal supervision
- Must be able to maintain confidentiality of guest information and pertinent resort data
- Must possess basic typing skills and computer keyboard usage
- Must possess moderate to advanced computer skills
- Must be able to work in a dynamic and constantly changing environment
- Must be adept at multitasking
- Must complete Safe Serve Alcohol Vending Course
- Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
- Must be able to stand, sit or walk for an extended period of time or for an entire work shift
- Must be able to reach overhead and below the knees including bending, twisting, pulling and stooping
- Must be able to use, carry and operate all necessary office equipment using finger dexterity
- Must be able to communicate with employees, managers, subordinates and guests through verbal communication, hearing ability and visual acuity
- Must be able to visually look at a computer for extended periods of time
- Must be able to adapt to moderate temperatures in the hotel
Job Qualifications
- High School Diploma
- Minimum two years experience in a high volume restaurant
- Ability to speak, read, write and understand the English language
- Ability to compute accurate mathematical calculations
- Ability to provide legible communication and directions
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Ability to think clearly, remain calm and resolve problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand guest service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent resort data
- Basic typing skills and computer keyboard usage
- Moderate to advanced computer skills
- Ability to work in a dynamic and constantly changing environment
- Adept at multitasking
- Successful completion of Safe Serve Alcohol Vending Course
Job Duties
- Providing the highest levels of professionalism and enthusiasm to guests and co-workers
- Complete knowledge of use and care of Point of Sale and timekeeping systems
- Completion of all assigned opening and closing tasks pertinent to the server position
- Assist co-workers in the performance of their responsibilities when necessary
- Maintenance of the highest levels of sanitation and safety in the workplace
- Knowledge of location and requisitioning of all necessary products and supplies
- Knowledge of bar and dining area seating charts
- Complete familiarity with liquor and wine selection, pricing and preparation
- Complete familiarity with all menu item preparations and presentation
- Knowledge of and adherence to proper ID procedures
- Adherence to service standards as outlined in BSOPs
- Daily reconciliation of sales and credit information
- Declaration of earned gratuities in accordance with current governmental requirements
- Immediate notification of a manager in the event of a problem or the perception of a problem
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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