The Kennedy

FOH Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays

Job Description

Kennedy Concepts is a distinguished restaurant group dedicated to enriching the experiences of both its guests and team members. Rooted in a family-centric approach, Kennedy Concepts thrives on the philosophy that success is built upon creating and nurturing a team that is capable of delivering exceptional dining experiences consistently. Their commitment goes beyond just serving food; it is about crafting memorable moments for every guest, every time they visit. As a reputable player in the hospitality industry, Kennedy Concepts places immense value on team collaboration, professional growth, and fostering a positive work environment that emphasizes respect, accountability, and excellence. This... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum 1 year restaurant experience or 6 months with relevant degree
  • certified trainer for at least 6 months or restaurant manager experience for 1 year
  • possess SERV Safe certification
  • possess ABC card
  • ability to work 45 to 50 hours per week
  • able to stand for long periods
  • capable of lifting up to 50 pounds
  • strong leadership and communication skills
  • proficiency with Microsoft 360 and POS systems
  • thorough knowledge of safety and sanitation regulations
  • self-motivated and organized
  • able to work under pressure
  • commitment to guest-focused service
  • knowledge of labor laws and HR practices
  • experience in personnel management

Job Qualifications

  • Moves with a sense of urgency in a fast-paced, guest-focused environment
  • ability to comprehend profit and loss reports
  • experience with food purchasing, storing, sanitation, and inventory practices
  • understanding of liquor purchasing and related practices
  • experience implementing training documentation and modules
  • knowledge of restaurant safety and sanitation
  • possess SERV Safe certification
  • confidence using labor cost control and labor scheduling
  • basic knowledge of labor laws and human resources best practices
  • proficient math skills
  • strong leadership, communication, and staff development skills
  • excellent written and verbal communication
  • exceptional organizational skills to manage complex operations
  • proficiency with Microsoft 360
  • varied POS system experience
  • able to work in standing position for up to 5 hours
  • able to reach, bend, stoop, and lift up to 50 pounds
  • must possess ABC card
  • ability to drive sales and guest service initiatives
  • strong track record of training and developing team members
  • possess front of house operations experience
  • experience in personnel management including hiring, supervision, evaluation, and terminations
  • highly motivated, self-directed, and results-oriented
  • ability to identify opportunities and create action plans
  • able to work calmly and effectively under pressure
  • display self-motivation, organization, and problem-solving abilities
  • 1 year or more of restaurant experience or 6 months with a Bachelor's in Business, Hospitality, or Restaurant Management
  • minimum of 6 months as Certified Trainer or 1 year as Restaurant Manager of a high-volume restaurant

Job Duties

  • Implement all policies, procedures, standards, specifications, guidelines, and training programs
  • provide guests with consistent responsive, friendly, and courteous service
  • monitor food and products to ensure consistent preparation and served according to the restaurant’s recipes, portioning, cooking, and serving standards
  • achieve company objectives in sales, service, quality, appearance, sanitation, and cleanliness through training and creating a positive environment
  • control cash and other receipts by adhering to cash handling and reconciliation procedures
  • fill in where needed to ensure guest service standards and efficient operations
  • continually develop team members in all areas of professional development
  • keep all equipment clean and in excellent working condition
  • run shifts and support all areas of the restaurant
  • administer prompt, fair and consistent corrective action for violations
  • comply with all federal, state, county, and municipal regulations
  • meet and improve upon budgeted costs and expenses
  • manage office supplies and stock
  • handle mail distribution
  • assist in onboarding and verify compliance
  • communicate vacation and PTO requests
  • ensure compliance documents are up-to-date
  • maintain staff certifications and training
  • handle customer inquiries and complaints
  • manage supplier relationships
  • serve as liaison between front-of-house and back-of-house teams
  • oversee office technology and equipment maintenance
  • help track and reconcile inventory
  • maintain health and safety records
  • oversee FOH daily duties
  • verify daily checklists and side work sheets
  • display strong leadership skills
  • provide performance feedback
  • participate in team meetings
  • train FOH staff
  • maintain cleanliness and health inspection standards
  • report maintenance needs
  • oversee purchasing and product check-in
  • accurately record comps, voids, and promos
  • maintain safe cash balances
  • follow cash handling and tip pooling procedures
  • limit theft opportunities
  • reconcile cash drawers
  • manage and limit over pours
  • verify correct drinks on tickets
  • enforce no giveaways
  • inventory bar products
  • limit complimentary drinks
  • verify local discounts
  • maintain highest food and drink standards
  • partner with Kitchen and Bar Managers on specials
  • exceed guest service expectations
  • support guest service culture
  • develop and observe FOH staff
  • enforce service standards
  • support marketing initiatives
  • manage FOH staffing schedules
  • hold staff accountable
  • work shifts as needed to cover absences

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location