Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
Northern Hospitality Group is a dynamic and fast-growing company dedicated to sharing the beauty and culture of Alaska with the world. Established with a vision to transform the community through innovation and creativity, the company owns and operates several restaurants, hotels, and breweries located in Anchorage and Denali National Park. Known for offering the best locally crafted goods and legendary hospitality, Northern Hospitality Group prides itself on a strong commitment to its core values: Be Legendary, Be Honorable, and Be One Team. The company emphasizes a culture of collaboration, integrity, and excellence, fostering an environment where team members are empowered... Show More
Job Requirements
- Bachelor's degree preferred but not required
- Current TAPS and Food Handler or ServSafe certifications required or ability to obtain within first 30 days of employment
- At least 1-year experience in high volume casual or upscale restaurant strongly preferred but not required
- Experience in supervisory or management role preferred but not required
- Ability to walk and stand for up to 12 hours
- Ability to continuously reach, bend, and stretch
- Ability to lift and carry up to 50 lbs
- Excellent service skills and passion for hospitality
- Strong attention to detail
- Ability to work in a high-stress fast-paced environment
- Strong leadership skills
- High personal integrity
- Proven problem-solving abilities
- Excellent communication skills
Job Qualifications
- Bachelor's degree preferred but not required
- Current TAPS and Food Handler or ServSafe certifications are required or ability to obtain within first 30 days of employment
- At least 1-year experience in a high volume, casual/upscale restaurant is strongly preferred but not required
- Experience in a supervisory or management role preferred but not required
- Excellent service skills and a passion for hospitality
- Strong attention to detail to ensure standards never slip
- Ability to work effectively in a high-stress, fast-paced environment
- Strong leadership skills with demonstrated ability to build relationships and manage staff at all levels
- High personal integrity, professionalism, and maturity
- Proven problem-solving abilities and sound judgment
- Excellent math, reading, writing, and communication skills
Job Duties
- Perform opening, mid, and closing shift duties ensuring the restaurant is fully prepared for service
- Manage daily operations including cleanliness, organization, revenue opportunities, and staffing levels
- Exercise discretion and independent judgment in facilitating zone management and adjusting staffing needs based on business volume
- Manage guest relations and execute effective guest recovery, turning challenges into legendary experiences
- Provide exceptional guest service setting the gold standard for all employees
- Monitor staff performance and hold staff accountable to ensure every guest's experience meets established standards
- Make hiring and termination recommendations to the General Manager
- Train, coach, develop, and discipline front-of-house employees through ongoing feedback and clear performance expectations
- Participate in ongoing education for team members including creating and implementing effective training programs
- Manage supplies deliveries and inventory maintaining accurate records of invoices
- Ensure safety and sanitation standards are consistently met
- Ensure restaurant and bar compliance with all local, state, and federal regulations
- Observe employees to ensure safe and legal service of alcohol (TAPS compliance)
- Execute company initiatives and policies focusing on improvement to quality, service, and operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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