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FOH Floor Restaurant Supervisor

Job Overview

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Employment Type

Full-time
Seasonal
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Work Schedule

Rotating Shifts
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Benefits

401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a distinguished leader in the hospitality industry, renowned for its fully integrated approach to delivering exceptional hospitality services. The company is committed to providing outstanding client service by fostering a vibrant company culture that empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their respective properties through well-defined strategies and objectives. With a team composed of highly skilled professionals who bring the best talent in hospitality to every employee, position, and hotel, Driftwood Hospitality Management exemplifies dedication to excellence and guest satisfaction. The company’s operational expertise spans all areas of hospitality,... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in food and beverage service or hospitality preferred
  • Must hold or be willing to obtain Food Handler Card and TABC license
  • Ability to work flexible hours including nights, weekends and holidays
  • Ability to lift at least 50 lbs
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, customer-focused environment
  • Basic proficiency in English

Job Qualifications

  • Thorough knowledge of food outlet operations including foods, supervisory aspects, service techniques, and guest interaction
  • Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
  • Hold a current Food Handler Card and TABC license or must be in the process of being certified
  • Ability to work under pressure and deal with stressful situations during busy periods
  • Knowledge of the appropriate table settings and service ware
  • Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel
  • Ability to remember, recite and promote the variety of menu items
  • Ability to operate beverage equipment, e.g., coffee maker

Job Duties

  • Assist Restaurant Manager/F&B Director in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet
  • Maintain outlet scheduling and payroll
  • Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes
  • Meet and greet guests as they arrive, escort them to their table, and present menus
  • Answer telephones in a clear voice, coordinate and document reservations
  • Maintain communication with all departments and attend relevant meetings
  • Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends
  • Monitor product quality and guest satisfaction in restaurant
  • Ensure that food quality is consistent, appealing, and prepared to guest specifications
  • Interact with guests to obtain feedback on quality of service and food in outlet
  • Maintain profitability of outlet to support overall hotel operations
  • Control payroll and equipment costs minimizing loss and misuse
  • Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves
  • Ensure maintenance of equipment by calling for repairs and training staff on proper use
  • Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing
  • Provide clean and safe environment by assigning and assisting with cleaning
  • Adhere to all company policies and procedures
  • Follow safety and security procedures and rules
  • Know department fire prevention and emergency procedures
  • Utilize protective equipment
  • Report unsafe conditions to manager
  • Report accidents, injuries, near-misses, property damage or loss to manager
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Maintain a neat, clean and well-groomed appearance according to standards
  • Perform any related duties as requested by manager
  • Assist other Restaurant Personnel when needed

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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