BRG Hospitality Group

Floor Manager - Willa Jean Restaurant

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Paid training
bonus potential

Job Description

BRG is a well-established hospitality company dedicated to creating a positive and inspiring work environment for all team members. Known for operating in the restaurant and bar industry, BRG values a culture where employees feel motivated to come to work every day and enjoy what they do. The company focuses on strong leadership and teamwork to deliver memorable guest experiences while maintaining high standards for food quality, service, and hospitality. BRG emphasizes a 'work hard, play hard' ethos that encourages both professional dedication and enjoyable workplace interactions. They are committed to compliance with industry regulations, food safety standards, and labor... Show More

Job Requirements

  • available to work different hours including weekends, days, nights, and holidays
  • ability to stand, walk, bend, and lift for extended periods (eight or more hours)
  • able to lift, push, pull and carry a minimum weight up to 50 lbs
  • able to stand and walk for extended periods of time, up to eight hours per day
  • able to reach above head and shoulder levels
  • able to twist, kneel, bend and crawl
  • able to squat and crouch
  • able to perform sweeping motion, front-to-back and side-to-side
  • able to work in confined spaces
  • able to tolerate exposure to dust and cleaning chemicals
  • able to climb stairs and ladders
  • manual dexterity
  • comply with all company policies

Job Qualifications

  • high school graduate or equivalent is preferred
  • minimum of 3 years industry experience with at least 1 year supervisory or management experience
  • ATC responsible vendor’s license
  • proficiency in Google Workspace applications
  • ServSafe Manager Certification (can be obtained internally)
  • basic math and computer or tablet skills
  • ability to stay professional in a stressful work environment
  • ability to work in a team environment and maintain a professional manner
  • superb multitasking skills and an eye for detail
  • positive, engaging personality and professional appearance
  • ability to uphold company standards relating to appearance and dress
  • exceptional interpersonal and communication skills as well as strong task and time management abilities
  • knowledge of principles and processes for providing customer services
  • able to listen and follow instructions, work unsupervised, and adapt to changing situations
  • displays integrity and honesty and maintains a positive attitude towards managers, co-workers, guests and visitors

Job Duties

  • arrive to work with a positive attitude and greet all employees
  • conduct yourself in a professional manner at all times
  • prepare for the shift following the manager checklist to ensure a smooth shift to maximize guest satisfaction
  • in service, make brief visits to guests as they are dining to ensure an exceptional dining experience
  • be involved with any and all guest issues and complaints and resolve the matter timely and professionally
  • follow BRG’s problem solving process to better the restaurant with inclusion and forward thinking ideas from current industry practices
  • be present in the dining room or ensure if you must leave the floor, that another manager is present in your absence

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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